Day 60 update: Got my car back yesterday - drove it home, brakes felt spongy, then the low brake fluid warning light came on. Returned straight away to the garage - they topped up the brake fluid and checked for leaks - all OK. Bit disappointing as it only had it's 2 year service a few weeks prior t...

My thanks to everyone who has commented on this thread. Hopefully, in a weeks time I will be able to officially close it.

Day 53 update: I mentioned previously, that despite the grief I have been suffering, the Service Manager at Sturgess Jaguar has been upfront and honest in his conversations with me. A couple of days or so ago he delivered to my home an F-type loan car to replace the E-Pace I have had since day 1. Th...

Day 45 update: The guy from the Executive Office who is now overseeing my case called this afternoon: Just what value he is adding is not clear to me, I had asked on my previous conversation with him for a more realistic offer to buy my car back and an F-Type loan car - both those requests have drew...

Very surprised that Sturgess have commented on this thread - I don't know who Nichola is. Everything I have posted since 1st May has been written with total honesty and zero exaggeration. Today is day 44, my engine was supposed to be removed yesterday, but I have received no updates. I have cancelle...

I have just written along update - hit submit and it has disappeared. I will try again in the morning!

Where did you receive the message saying up to date? On the head unit? Which system have you got? Good place for map updates is here https://www.jaguar.com/incontrol-global/incontrol-user-guide/incontrol-map-updates.html Pictures, spec, MY and location/country are good starting points to get help f...

daytona650 wrote: ↑Mon Jun 10, 2019 4:31 pm Blimey this is Sturgess? They used to be good at this stuff. I used them several times on recommendations. Did you buy the car from them?

Yes I did.

simpleR - Sturgess, Leicester.

Ftypeharv - they have no idea what is wrong until they take the engine out and physically look at stuff.

Update: Unfortunately dbv6s was correct - my email to Ralf Speth resulted in the standard reply that he was out of the office, but he would be kept informed of developments LOL. My follow up email wasn't even acknowledged by his PA. All she does is forward emails to Jaguar Experience who I already h...