Search found 64 matches

by shatnersbassoon
Sat Dec 09, 2023 10:14 am
Forum: F-Type Technical
Topic: Squealing from startup
Replies: 6
Views: 2227

Re: Squealing from startup

Is it worse when you start it up after it's rained overnight? If so, I had a similar squealing noise on startup on my old V6S and it turned out to be a coolant leak finding its way on to a belt. Out of interest was this the water pump? Mine does it after heavy rain sometimes. A loud squeek at idle ...
by shatnersbassoon
Sat Dec 09, 2023 9:38 am
Forum: F-Type Technical
Topic: Squealing from startup
Replies: 6
Views: 2227

Re: Squealing from startup

Is it worse when you start it up after it's rained overnight?
If so, I had a similar squealing noise on startup on my old V6S and it turned out to be a coolant leak finding its way on to a belt.
by shatnersbassoon
Mon Nov 27, 2023 6:26 pm
Forum: Main F-Type Forum
Topic: Dick Lovett Jaguar Melksham Service?
Replies: 5
Views: 2064

Re: Dick Lovett Jaguar Melksham Service?

I found them to be more expensive for servicing than others, and unwilling to match the 3 year old+ fixed servicing costs that Jag are supposed to offer. They were also terrible at communicating, as you found out. Shame really. I had a great experience with Dick Lovett Motorrad in Bristol, but sadl...
by shatnersbassoon
Fri Nov 24, 2023 8:58 pm
Forum: Main F-Type Forum
Topic: Dick Lovett Jaguar Melksham Service?
Replies: 5
Views: 2064

Re: Dick Lovett Jaguar Melksham Service?

I found them to be more expensive for servicing than others, and unwilling to match the 3 year old+ fixed servicing costs that Jag are supposed to offer. They were also terrible at communicating, as you found out. Shame really. I had a great experience with Dick Lovett Motorrad in Bristol, but sadly...
by shatnersbassoon
Thu Nov 09, 2023 1:27 pm
Forum: Main F-Type Forum
Topic: Complaining to Jag main dealer
Replies: 32
Views: 4132

Re: Complaining to Jag main dealer

I've run my own business for 30 years before recently retiring and as a part of that run, grown and sometimes rescued many multi $b businesses. A standard metric I used was a complaining customer will on average tell 13 people a satisfied one might just tell 1, usually less. A complaining one, who'...
by shatnersbassoon
Thu Nov 09, 2023 11:44 am
Forum: Main F-Type Forum
Topic: Complaining to Jag main dealer
Replies: 32
Views: 4132

Re: Complaining to Jag main dealer

I sent a nice email to the dealer telling them about the experience and how disappointed I was. I didn't demand anything from them, but I was at least hoping for some kind of acknowledgement. That was a week ago now and nothing. Was I expecting too much for just an email back saying "sorry, it...
by shatnersbassoon
Thu Nov 09, 2023 10:46 am
Forum: Main F-Type Forum
Topic: Complaining to Jag main dealer
Replies: 32
Views: 4132

Re: Complaining to Jag main dealer

I sent a nice email to the dealer telling them about the experience and how disappointed I was. I didn't demand anything from them, but I was at least hoping for some kind of acknowledgement. That was a week ago now and nothing. Was I expecting too much for just an email back saying "sorry, it ...
by shatnersbassoon
Fri Nov 03, 2023 10:09 am
Forum: Main F-Type Forum
Topic: Complaining to Jag main dealer
Replies: 32
Views: 4132

Re: Complaining to Jag main dealer

As a matter of interest my wife's Merc needed a 4 wheel check when we noticed one tyre wearing more than the rest. I took it to a local garage who advised they could only do a 2 wheel check and I should take the car to Kwickfit who did have the facilities and if the car was within tolerance there w...
by shatnersbassoon
Thu Nov 02, 2023 4:14 pm
Forum: Main F-Type Forum
Topic: Complaining to Jag main dealer
Replies: 32
Views: 4132

Re: Complaining to Jag main dealer

Shatner, as you're in the area, try Mike Allen Services near Swindon Station. They've been excellent for me over many Jaguar years. Just not as pretty as main dealers. Actually, they were the ones who tightened everything back up yesterday. I’ve always used them in the past, they’re always great, b...
by shatnersbassoon
Thu Nov 02, 2023 1:43 pm
Forum: Main F-Type Forum
Topic: Complaining to Jag main dealer
Replies: 32
Views: 4132

Re: Complaining to Jag main dealer

Fair rant, but be proactive! Definitely worth letting the dealer and JLR customer relations know. I think it is a responsible move to flag it up. I have had excellent work carried out (not without the odd fubar) because I put the effort in to forge a relationship with the dealer, so if/when and if ...