Well my first experience getting the F-Type serviced with Jaguar (Inchcape - Preston) hasn't been the best tbh.
Soooo my F-Type was due a minor service before Christmas and after looking on the website I saw that they had a "Winter Service" offer on which covered much more (See below) then my minor service and had a £750 MOT warranty cover included for not much more money. So after confirming with the dealer that I the winter service would be good enough to replace the 80,000 mile minor service I pulled the trigger and got it booked in.
So far so good. The cars was dropped off in the morning and I picked it up in the afternoon. It was only when I was going through the paperwork in more detail I realised they had only done an oil & filter change, a "Pre winter" check and a eVHC. I later confirmed this by checking my online service history.
They didn't even log it as a service so on the home page I have 2 outstanding warnings...
I contacted the dealer letting them know that they had missed half of the items off the winter service (Mainly the brake fluid change) and the fact that they hadn't classed it as a service and they said they were not sure why the items were missed off but they would get it back in and sort it out. OK fine. I accept that mistakes happen. as log as they are willing to fix the issue I am willing to let it slide.
The car goes back in for the second time. They collected it and dropped it off this time. The paperwork looked better this time round however there is a note saying that they couldn't update the online service history and have ask Jaguar to do it for them....This I found odd but ok I'll leave it for a few days and see what happens. on the 3rd day I get a phone call asking how my service went and I explained that the online service history hadn't been completed yet and the response was " ok thanks for your feedback" and then the phone went dead!
Wasn't interested about resolving it...
I phoned the dealer the day after and asked them to look into it and again they apologised and said the will look into it....I heard nothing back. Another week passes and I send an email to the aftersales advisor. I got a quick email saying she apologised that it hadn't been done and added her manager to the email...8 days later I have still not heard anything so I have just fired another email off chasing it up.
Its coming up to 2 months since the car originally went in for its service and its still not sorted and I'm so sick of chasing this up. Rant over!!