Paint defect on New F Type What Should I do?

Anything F-Type related......
Jagman
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Joined: Sun Jul 21, 2019 7:06 pm

Post by Jagman »

I ordered an F Type and it just arrived 3 days ago at the showroom after a three month wait. I went to see it at night and it looked ok. The dealer asked me to sign a bunch of papers which I did, I didn't really read them that well to be honest. The next day I went back to the showroom to see it in day light and noticed 3 patches on the paintwork of the bonnet. It looks like someone tried to repair some damage and did a bad job. The dealer swears there has been no work done on the car and that it came from the factory like this. He may be telling the truth but that is the best way I can describe how it looks like.Although I paid a down payment and signed some paperwork the car has not been registered in my name, I have not take possession of it, nor driven it, nor paid the rest of the money.

The dealer acknowledges that there is a defect in the paintwork and today he had a team come to the showroom to try to polish the marks out. It did not polish out. I think it is in the paintwork and not in the clear coats and laquer. The dealer then sent the car to their body shop for their paint specialist to review and give his opinion on what the problem is and how it can be fixed. I spoke with their paint specialist who told me that he did not have a chance to look at it yet. but said if it does not polish out then it might be a defect in the paint, in which case the only way to fix it would be to re-spray the whole bonnet again.

Do I have the right to reject the car and ask them to order another one? Since it is brand new and I have not taken possession of it, I feel it is not right for me to have to accept a defective good and have it devalued by a bodyshop respray job. Plus I do not believe a bodyshop can ever mix the paints to match exactly the colour on the rest of the car, nor do I believe a body shop can match the same quality of the factory. Has anyone had a similar experience and can give me some advice? Thanks

JurassicF
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Joined: Mon Jul 10, 2017 6:32 pm
Location: Sunny Dorset and Marbella

Post by JurassicF »

A forum member, rejected his car due to faulty paint, even after collecting it.
I am sure he will either respond or pm you.
F-Type V6S convertible MY16
Glacier Pearlescent White
Red soft top
Red electric and heated sports seats
Black dash and door cards
Red belts
Flat bottom heated wheel
Derivative
Posts: 198
Joined: Sun Dec 18, 2016 9:36 am

Post by Derivative »

Consumer Rights Act 2015 is your friend. You can reject within 30 days of receipt for a FULL refund.

(I've done it twice to Jaguar.)
MY2018 R-Dynamic 340 coupe
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scm
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Location: Southampton, UK

Post by scm »

Jagman wrote: Sun Jul 21, 2019 7:47 pmI do not believe a bodyshop can ever mix the paints to match exactly the colour on the rest of the car, nor do I believe a body shop can match the same quality of the factory.
A decent bodyshop can match factory colours, I had a smart repair man replace a front splitter on my previous Kyanite Blue XKR and he got a perfect match. That said, I'd be inclined to side with the rejecters - you want a new car, not one that's been repaired. Real shame.
MY18 F-Type V8 R AWD in Glacier White
Lots of leather and toys, and loads of noise!
Blueone
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Post by Blueone »

Reject it. 100%. You’ll struggle to sell it.
MY20 F-Type P340
KenC
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Joined: Thu Dec 13, 2018 8:42 pm
Location: North Kent

Post by KenC »

There is no chance I'd accept a repainted bonnet when buying new. The law is on your side.
2019 F-Type Coupe, P300 R Dynamic (Sold)
2016 Mini Countryman Cooper S All4.
2009 Ferrari 430 Scuderia.
Senninha
Posts: 676
Joined: Mon Aug 29, 2016 11:29 pm
Location: South East

Post by Senninha »

My F-type was the 3rd car ordered by the original owner. 1st was rejected for paint defects, so 2nd build commenced. 2nd was rejected because the build was incorrect with ordered options missing s the car he accepted and I subsequently bought was the 3rd car Jaguar built to fulfill the order.

Based on this and the above I would be rejected the car on MOnday morning and requesting a log term courtesy car until the replacement car is built (make sure you note chassis number of the damaged one)

Good luck and be patient as it will be worth the extra wait ///
Storm Grey V6 coupe, fun, fast, popping and crackling with smiles all the way ... missed more than I expected!
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Jagman
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Joined: Sun Jul 21, 2019 7:06 pm

Post by Jagman »

Thanks to everyone for their answers. Very helpful. I'm looking up the Consumer Rights Act 2015, though I wonder how it would apply to me since I am overseas. I am thinking to contact Jaguar HQ in the UK, does anyone know which department I should contact? Is this the right contact: Customer Experience Centre, Phone: 0345 303 2303, Email: jagcrc@jaguarlandrover.com?
JurassicF
Posts: 847
Joined: Mon Jul 10, 2017 6:32 pm
Location: Sunny Dorset and Marbella

Post by JurassicF »

Hmm!
May have helped if you advise us of your country of domicile🤔
F-Type V6S convertible MY16
Glacier Pearlescent White
Red soft top
Red electric and heated sports seats
Black dash and door cards
Red belts
Flat bottom heated wheel
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PhilB
Posts: 681
Joined: Thu Oct 05, 2017 12:54 pm
Location: South Bucks

Post by PhilB »

JurassicF wrote: Mon Jul 22, 2019 8:41 am Hmm!
May have helped if you advise us of your country of domicile🤔
Exactly.
It can avoid a lot of confusion if members show their location.
OP's IP address comes back to Doha, Qatar so I have no idea what local consumer laws might be.
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