Route planner and Live not working

Gordon H · Post by **Gordon H** » Sun Mar 11, 2018 3:01 pm

Hi all,
Got satnav working, micro sim loaded and working, created account and logged in via car set-up, but can’t get route planner app or Live working, any ideas anyone?

simpleR · Post by **simpleR** » Sun Mar 11, 2018 3:17 pm

After you inserted SIM it should of popped up a message saying you have to enable data in all settings.

Presume you've done that and it says 4G on top left of head unit.

Gordon H · Post by **Gordon H** » Sun Mar 11, 2018 4:37 pm

Yep, got 4g connection message in screen ....

Malbec · Post by **Malbec** » Sun Mar 11, 2018 5:47 pm

I’ve never got route planner to work and I don’t think anyone has. Keeps saying email address not recognised.

bigknd · Post by **bigknd** » Mon Mar 12, 2018 7:13 am

Malbec wrote: ↑Sun Mar 11, 2018 5:47 pm I’ve never got route planner to work and I don’t think anyone has. Keeps saying email address not recognised.

Mine works no problem at all, just follow the below

https://www.jaguar.co.uk/incontrol/inco ... vices.html

Malbec · Post by **Malbec** » Mon Mar 12, 2018 10:19 am

I’ve had my car for a year and route planner has never worked. Remote and InControl work but route planner does not.
Look in ratings and reviews and a lot of comments saying it doesn’t recognise email.

Kev777n · Post by **Kev777n** » Mon Mar 12, 2018 6:59 pm

I've got the same issue "Email address not recognised.". Very frustrating.

NCE 61 · Post by **NCE 61** » Tue Mar 13, 2018 8:42 am

bigknd wrote: ↑Mon Mar 12, 2018 7:13 am
Mine works no problem at all, just follow the below

https://www.jaguar.co.uk/incontrol/inco ... vices.html

I follow this and it worked ok, although a bit surprised you can't use your Incontol login for this and you have to create a new one. Also the keyboard layout being different to the Incontrol one with some characters being behind other keys.

howard · Post by **howard** » Tue Mar 13, 2018 5:30 pm

still puzzled. my car is a march 2016 just in case the nav system has changed. it must already have a sim in it because my phone knows where the car is when its way out of blue tooth range. but at the same time, the car doesnt show up as a wifi outlet on my phone. so whats happening here?

Malbec · Post by **Malbec** » Wed Mar 14, 2018 3:15 pm

NCE 61 wrote: ↑Tue Mar 13, 2018 8:42 am
bigknd wrote: ↑Mon Mar 12, 2018 7:13 am
Mine works no problem at all, just follow the below

https://www.jaguar.co.uk/incontrol/inco ... vices.html
I follow this and it worked ok, although a bit surprised you can't use your Incontol login for this and you have to create a new one. Also the keyboard layout being different to the Incontrol one with some characters being behind other keys.

Looks like route planner does not work with older systems. Mine is 17MY and it doesn’t recognise my email nor let me set up a new one.
So frustrating that waze is not on InControl.

Route planner and Live not working

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