Major failure - advice

[Aitch]

Hello

Just for info there is a sump plug ... they use it on mine for the 1st service

but dealers take the easy route and suck it out

Could this be why they are offering a £30 oil flush. Because they're doing a half-arsed job in the first place?

[Adam9618]

Sounds a good point to me, what is Jags view of this I wonder?

[scm]

Sounds a good point to me, what is Jags view of this I wonder?

They probably approve since they won't have to replace engines when the trainee forgets to refit the sump plug.

[KPH592]

The warranty does not replace your consumer rights ie, satisfactory quality, fit for purpose and more importantly, durable under S9(3)(e). Explain firmly - as per the great advice - that you’d like a refund (there’s a 30 day rejection period, 90 on occasions from memory). In the first 6 months, the burden of proof is on the dealer to prove the fault wasn’t there - you still have the durability which considers price paid, age etc - no problem here I’d say. Anyway, be firm, they have only one chance under the new Act t9 repair, and in a reasonable time - thrash this out now, as a bargaining tool for a replacement car/refund. Good luck.

[Deleted User 1088]

just to note ... my first service was completed at a main Jaguar dealer (Beadles) this is where I purchased the car from new