Bluetooth/CarPlay randomly stops working

[Blueone]

Getting pretty fed up with the CarPlay/Bluetooth connection in the F-Type. Was working perfectly this evening and then suddenly, I can’t hear the other person. Happens all the time. They don’t come through the car or phone itself yet they can hear me perfectly. I’ve paid £65,000 for this car and I can’t even have a conversation in it without it cutting out and failing. What are Jaguar playing at?? A 10 year old poverty spec Fiesta would do a better job. So fed up of trying to figure out/justify why a brand new car is so crap!

[sebby1990]

Same issue as my 2013 - craps out for no reason. I've just learned to live with it, sometimes if I switch to another connected phone (e.g. the missus) and switch back, it'll force the car to reconnect.

[simpleR]

What software version are you running?

viewtopic.php?f=27&t=3279&hilit=19a4&start=10#p35281

Note 19B came out last week as well.

Have a look through the notes. There are lots of stability updates to Bluetooth and CarPlay etc. I bet your not running 19A4.

[NCC]

If it helps, my RRS was doing the exact same thing. Have had numerous software updates (sometimes taking over a day to apply!) and I still have the same issues. It’s random, usually ok but *&€£ink annoying when it does happen trying to make an important call or approaching a junction using CarPlay sat nav.

I might mention it again when I next need anything else doing to the car but I’ve kind of lost the will now. Shame, as I love everything else about the car.

Good to see I’ll get to ‘enjoy’ the same issues when I pick my new F-type up next week! [emoji849]


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[simpleR]

Good to see I’ll get to ‘enjoy’ the same issues when I pick my new F-type up next week! [emoji849]

Ask your dealer to update the software to 19B before you collect it. From reading the release notes 19B fixes everything with no known issues.

[PhilB]

I don't know what phones people are using but there have also been reports of problems with bluetooth and connectivity after the recent IOS 13 update on the iPhone.
https://www.xeforums.co.uk/viewtopic.php?f=20&t=8329

[NCC]

Yes, iPhone and various software patches to both the phone and car. I actually stopped updating my phone for few months to see if the JLR software could ‘catch up’. It didn’t. I do get how hard it must be for car manufacturers to make their systems 100% compatible with every phone/software level out there but it still doesn’t stop it being very frustrating.

I’ll definitely make sure the F-type has the latest software patch applied before I pick it up. Although, I’m hoping I don’t even notice the phone and CarPlay in my excitement

[Blueone]

What software version are you running?

viewtopic.php?f=27&t=3279&hilit=19a4&start=10#p35281

Note 19B came out last week as well.

Have a look through the notes. There are lots of stability updates to Bluetooth and CarPlay etc. I bet your not running 19A4.

Thanks simpleR. That’s really helpful. I went to upgrade the other day but I noticed there isn’t actually a SIM card in the car. I assumed it was there but looks like the dealer didn’t put it in. I need to give them a call. I also had a look to see if I could connect to my home WiFi but no luck.

As soon as I can get it connected, I’ll update and feedback here. Hopefully it will solve the issue. Although I am on iOS 13 now so maybe that will cause additional issues they haven’t patched out yet.