Incontrol issues
Posted: Tue Nov 12, 2019 12:52 pm
Hi all,
Just wondering if anyone else has experience the issue I'm having with my Incontrol system...
Long story short - I have downloaded all the apps (remote, Route Planner, Jaguar Apps) and created a user account for them. I can use the remote no problem (see journeys, location of vehicle, etc.) I can also use the apps (Android play works fine).
My issue is with the Route Planner. When I try to use it, It says that I haven't added my vehicle and need to log-in via the car.
This is where the problems start - In the car, when I try to log-in to the navigation system, I get the following error message (see image) Creating the account went without a hitch, I just cannot log-in.
I've been back to the dealers and we have removed my account twice, removed me from the car twice and still no joy. I've even had a software update which has not fixed the issue.
I contacted Jaguar via Facebook and they said I might need the dealers to perform a VSS procedure (no idea what this is, neither do the dealers!!!)
Anyway, It's booked in next week for then to bottom it out
Just wondered if anyone on here had any ideas?
Thanks in advance
Just wondering if anyone else has experience the issue I'm having with my Incontrol system...
Long story short - I have downloaded all the apps (remote, Route Planner, Jaguar Apps) and created a user account for them. I can use the remote no problem (see journeys, location of vehicle, etc.) I can also use the apps (Android play works fine).
My issue is with the Route Planner. When I try to use it, It says that I haven't added my vehicle and need to log-in via the car.
This is where the problems start - In the car, when I try to log-in to the navigation system, I get the following error message (see image) Creating the account went without a hitch, I just cannot log-in.
I've been back to the dealers and we have removed my account twice, removed me from the car twice and still no joy. I've even had a software update which has not fixed the issue.
I contacted Jaguar via Facebook and they said I might need the dealers to perform a VSS procedure (no idea what this is, neither do the dealers!!!)
Anyway, It's booked in next week for then to bottom it out
Just wondered if anyone on here had any ideas?
Thanks in advance