Jaguar routeplanner app not working after Android 10 update

Anything F-Type related......
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Aard
Posts: 16
Joined: Sat Sep 07, 2019 1:48 pm

Post by Aard »

Hi there,

Does anybody else have this issue: Since my phone updated to Android 10, my Routeplanner app does not work anymore. It keeps on controling the location of my jag. Accessing my jag through the Here website (www.jaguar.here.com) works just fine, so the app is the problem.

It gets annoying and I already let Jaguar know about the problem, weeks ago, together with numbers of other people, still no responce or solution.

A bit disappointing from Jaguar.
F-Type P300 R-Dynamic 2018 Pano-Roof - Silicon Silver
Audi TT 2.0 TFSI ProLine Quattro S-Tronic - Phantom Black
Audi A4 1.8 FSI S-Edition Avant - Dayton Grey
Pinball STTNG

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scm
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Joined: Fri Aug 10, 2018 11:39 am
Location: Southampton, UK

Post by scm »

Aard wrote: Sat Jan 25, 2020 12:40 pm Hi there,

Does anybody else have this issue: Since my phone updated to Android 10, my Routeplanner app does not work anymore. It keeps on controling the location of my jag.
How does an app control your car's location? Is it driving it somewhere? :?
MY18 F-Type V8 R AWD in Glacier White
Lots of leather and toys, and loads of noise!
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Aard
Posts: 16
Joined: Sat Sep 07, 2019 1:48 pm

Post by Aard »

I think it is synchronising the routes that are made in the car itself with the app. But I agree, a pretty strange term to use, on the map the car is located on the right spot... :roll:
F-Type P300 R-Dynamic 2018 Pano-Roof - Silicon Silver
Audi TT 2.0 TFSI ProLine Quattro S-Tronic - Phantom Black
Audi A4 1.8 FSI S-Edition Avant - Dayton Grey
Pinball STTNG
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Aard
Posts: 16
Joined: Sat Sep 07, 2019 1:48 pm

Post by Aard »

#bump#

Is anyone perhaps using Android 10 (preferably on a Samsung S10 phone) and the 'Jaguar Routeplanner' app succesfully?

I can not get through to Jaguar to fix the app. Last update was on october 12th 2017!! When I use the 'Here' website (jaguar.here.com) my routes are synchronised just fine, so the car itself isn't the problem.

I don't know if anything else may be causing this issue? It's very annoying not to be able to send my routes to my jag using my phone...
F-Type P300 R-Dynamic 2018 Pano-Roof - Silicon Silver
Audi TT 2.0 TFSI ProLine Quattro S-Tronic - Phantom Black
Audi A4 1.8 FSI S-Edition Avant - Dayton Grey
Pinball STTNG
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