First Jaguar Service Experience

[scz4]

As my F-Type V6S celebrates it’s 8 birthday, thought I’d book it into my local Jaguar dealer. Last year I put into a local specialist.

Given the low miles I do each year and the car being new to me, I decided to split up the maintenance items. So last year I did the diff and brake fluid, this year I asked for air filters and spark plugs, plus the usual oil service and pollen filters (what’s the point, it’s a convertible and driven 90% of the time with the roof down). Quoted £515.

Dropped the car off at 8.15 yesterday, received a E-Pace (plastic fantastic), had agreed to collect car at 4pm. No call or anything by 4:30, so called to double check if it’s ready. Nobody available to take my call. Receive a call back by 5.15 to say the car is ready, but paperwork not done. They close at 6pm and I’m a 40 minute drive. Not happening. Then I’m told I’ll need to drop the courtesy car off at 8am as they they need it back. Cannot do as I have meetings and my two kids today (took yesterday as a holiday). Told them they’ll need to drop the car off at my house and collect the E-Pace. As of 10:15am this morning, I've still not received a call back, I called at 9am. Not received a link to the inspection video to review anything else which may need attention. I like detail on exactly what's been done. I’ve checked the online servicing and it only shows an oil service and pollen filter…. not the air filters or spark plugs. Be interesting to see what the paperwork says. I think I'll need to check if the spark plugs have actually been replaced, suspect the online history may magically just update itself once I mention it.

For the last 18 years I’ve owned 12 or 13 BMW’s and never had poor service like this. Have I just been unlucky, just my local Jaguar dealer, or is this a wider JLR problem? Such a pain they need serviced every year when the experience is like this. Every 2 years you could almost put up with it.

[scz4]

Well they just called back, their ears must have been burning.

No spark plugs or air filter. Final bill is £505.93 for oil service, pollen filter and screen wash!! Are they having a laugh!!! Absolutely fuming.

The Jaguar website has an offer of oil and filter service for £149, so effectively paying £350 for pollen filters I don't need, bloody joke. She's going to call me back.

[scz4]

This is the service I asked for.

[Stuno1]

Just looked at my local centre (jlc Chelmsford) and they have 3.4 out of 5 from 204 reviews. A fair bit around servicing.

[Deleted User 1715]

Not good. My first service was £366 which was basically just an oil and filter change plus check over and road test but seemed ok to me. The second service will be the same plus cabin air filter, if that pushes the price over £500 it seems excessive to me, is there something else being done that’s not recorded? Also, if I’d asked for them to do spark plugs etc and they hadn’t I wouldn’t be happy as it’s another day lost and a 40 mins there, 40 mins back to work x 2. Hope they sort it out for you.

[simpleR]

Well that's appalling! Dare we ask the dealer?

[scz4]

Update. Spoke to the manager, he apologised for the oversight\confusion.

Supposedly they don't have the spark plugs in stock (very surprising), so will order them and offer to collection and drop off at a later date. Taken £335 for the work done. Not too hopeful they'll get in touch.

[scz4]

Well that's appalling! Dare we ask the dealer?

Without naming them (not sure what the forum regs are) not many up here in the North East of Scotland

[scz4]

I'll perhaps start a new thread, but been advised I need to replace a coolant hose (or two?)
Check for any signs of fluid leaks - front inlet water pipe to expansion tank leaking very dangerous - £109.28

I need to check if that's the price for all parts and labour.

This looks to be the part? T2R36979 DIY job? - https://www.ebay.co.uk/itm/224271808090

Video here:

[mickjaguar]

Unfortunately it depends mostly on the people at the dealership. The service department at the dealer I used for the first 2 years (2 cars) was outstanding, until the dealer principal moved on and took a couple of people from service with him to Audi. After that it was just sloppy and disorganised. i.e. I don't want to hear excuses of how busy they are, because they chose when the car was booked in etc!

My Service history not updated for 2 services/ years, after 4 requests and even after going direct to the dealer principal the new service manager then input the mileage incorrectly!

Most interesting is that you'll only get an after service feedback survey when you're likely to give good scores JLR are not getting the proper picture of what is happening after sales.