Door corrosion

[Frottles]

I’ve only had the car since June 2021 so unsure about excessive salt.

Even with AWD I avoid icy and therefore potentially salted roads. I don’t live by the sea either although the car was originally from Belfast.

I’ll ask about chromate. Thanks.

[NavigatorNI]

If it came from Belfast and was used in the winter at all, it will have seen plenty of salted roads! I know this as that's my bailiwick.

[Frottles]

Well I promised I’d feedback the response from Jaguar CRC.

They are not willing to change their stance. They said their technical team reviewed the photographs and past reports from my Jaguar main dealer who submitted the original warranty request, and they were not willing to accept it is a warranty issue.

They were very polite. They acknowledged my stance that if they were not going to change their tac, even though my two visits to independent paint experts believe Jaguar are wrong, I am only left to either take legal advice, contact the motoring ombudsman, or raise the matter with a third party e.g. AutoExpress or Car Magazine.

Obviously I hoped they would realise that a physical inspection is much better than looking at photo’s but they have left the ball in my court. Which is basically me having to prove they are wrong and that they should honour the warranty issue.

I’ll have to consider which route will be best to take.

Any pointers would be gratefully received.

Frottles

[Philskill]

I'm afraid I went through this with Mazda, letters to CEO, Independent body shop report on the rust, and even though it started on an internal panel and progressed until it was visible, I could not get them to budge, Ended up selling the car in my case (was way worse than yours as required new inner and outer arches).

The fault was not with the dealers, they were very supportive of my case, but Mazda UK refused to accept it was internal corrosion covered by warranty.

Just vowed never to buy a Mazda again.

[Frottles]

Thanks Philskill.

I’m wondering if the Motoring Ombudsman is worth the effort, or just try the motoring press? I’m not over confident on either being fruitful.

In that case Big Brother wins, again.

[simpleR]

I'm surprised Jaguar Customer Care didn't just offer to resolve it with a part contribution. They have been very accommodating with previous requests.

If you have two independent paint reports then Ombudsman would be the next preferred route and let Jaguar know as well.

[stevejag]

No win no fee Solicitor who specialises in motoring cases ? Also speak to What Car magazine

[cj10jeeper]

I’ll suggest a different route given that you’ve already put time and effort in and got. nowhere. From here on it gets harder and costlier with diminishing prospect of a successful outcome. For sure it’s easy to suggest all sort of ways to push on..
I’d accept the cost of respraying is not so high or important, get it fixed and move on. Life’s too short and easy to at best end up with a Pyrrhic victory

[RPSN]

Well I promised I’d feedback the response from Jaguar CRC.

They are not willing to change their stance. They said their technical team reviewed the photographs and past reports from my Jaguar main dealer who submitted the original warranty request, and they were not willing to accept it is a warranty issue.

They were very polite. They acknowledged my stance that if they were not going to change their tac, even though my two visits to independent paint experts believe Jaguar are wrong, I am only left to either take legal advice, contact the motoring ombudsman, or raise the matter with a third party e.g. AutoExpress or Car Magazine.

Obviously I hoped they would realise that a physical inspection is much better than looking at photo’s but they have left the ball in my court. Which is basically me having to prove they are wrong and that they should honour the warranty issue.

I’ll have to consider which route will be best to take.

Any pointers would be gratefully received.

I’m wondering if the Motoring Ombudsman is worth the effort, or just try the motoring press? I’m not over confident on either being fruitful.

In that case Big Brother wins, again.

If you don’t get anywhere with your complaint, another option you could consider is to DIY using Jaguar’s own touch-up paint.

'Chipex' also do touch-up paint repair kits to match the colour of your car (see attached screenshot). Here's their links which include the paint colour and instructions on how to do the repair....

https://chipex.co.uk/pages/registration ... &Year=2017

https://chipex.co.uk/pages/how-chipex-works

A DIY repair wouldn’t be perfect by any means but as the relatively small area of corrosion is at the lower edge of the door it isn’t highly visible. This would save you the £500-£600 repair quote you’ve had from ChipsAway.

First of all you’d need to remove the paint and underlying corrosion on the bubbled/wormed areas but try not to go outside these areas as it would make the repair larger. A small Jeweller’s flat-head screwdriver (used flat against the panel surface) is ideal for this and a steady hand is required. Ensure the area is clean, dry, and dust free before applying any paint.

If you didn’t feel confident in doing this, you could ask a local car body shop if they’ll do it for you? If so, they wouldn't charge a great deal for a touch-up such as this.

You could always resort back to ChipsAway etc if you weren't happy with the end result.

[Frottles]

Thanks guys.

That’s some good advice and steers for me to consider. I’ll mull it all over in the coming days.

Your time and thoughts are very much appreciated.

Cheers

Frottles