Jag or independent service

Anything F-Type related......
Duvetday
Posts: 238
Joined: Fri Apr 23, 2021 8:54 am

Post by Duvetday »

Aside from personal preference, is there any significant reason to stick with Jag for servicing, or is a decent independant Jag specialist service going to be pretty mich the same but cheaper ?

I guess one aspect is when coming to sell the car and people/dealers preferring Jag service history (?) But I can't see there being any massive difference in resale price provided it has actually be properly serviced, at least not noticable difference relative to the general screwing you get from dealers when trading in.

DaddyDarren
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Location: Nottingham UK

Post by DaddyDarren »

I’ve had great service/experience from main dealer & 2 x indie. Price wise not been much different.

I’m sure a well documented car, with full service from both, wouldn’t really affect price.

Personally, will now stick with indie to build ongoing relationship as car ages.
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jono_h
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Joined: Tue Sep 17, 2019 7:15 pm

Post by jono_h »

The service I’ve had from my Indy has been head & shoulders above the Main Dealer.

Quoted £400 for my last service, arrived to collect the car & presented with a bill for £335 - I didn’t complain! They made a small error recodring the service online which was quickly correctly. In comparison when the MD incorrectly updated my service history they told me there was nothing they could do.

Some may prefer a full MD history, but I’d have more confidence that it was done properly at an Indy, and I’d always like to see a folder full of receipts rather than the OSH only.
gasgas
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Post by gasgas »

indy all day long, more interested in you and the car, MD just ticking boxes, and still get it wrong.
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scm
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Post by scm »

Indies have more at stake than main dealers if they mess customers up, no monopoly for indies! And you're not paying for that "free" coffee and those flash premises ....
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Duvetday
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Joined: Fri Apr 23, 2021 8:54 am

Post by Duvetday »

OK seems quite unanimous so far...

If anybody knows of a good inide in Kent, or not far from, please PM me.
ftypescotland
Posts: 13
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Post by ftypescotland »

Having previously owned mostly S model Audis and always used main dealer for servicing due to service plans agreed at the point of purchase, dealer experience has always been pleasant, welcoming, accommodating and helpful. No surprises in cost, everything disclosed upfront and straight forward.

Then moved on to owning 2 cars, with my 2nd car being an F-type R MY 2015.

Ownership started October 2020 with a recent service done prior to purchase so in September 2021 it was due its first service in my ownership. With all previous services done by main dealers I hadn’t made the decision to go independent or retain the main dealer history.

Due to working at sea I was trying to arrange its next service by email. I contacted my closest dealer, Pentland Jaguar in Edinburgh (John-Clark), Fort Kinnaird, directly by email and had no response. Then tried to contact them through Jaguar UK website, without response. So finally 6 weeks prior to the service being due I booked the service using Jaguar UK website online booking system.

My car was scheduled for 84months service but with only 22.5kmiles. The website listed £261.52 for 84month service. I completed the booking and received a confirmation email with booking details, Dealer details, time, date, cost along with my car details.

Arrived as planned to be told there was no booking with the service department and to be told that the service could not be done that day. I refused to leave until the service was done and service manager then agreed to complete the service as it was minor and wouldn’t take long. I waited at the dealer for the work to be complete. I was told 1.5 hours but was almost 3 hours.

On completion I was asked to pay £226.65 more than the price listed online and agreed in the confirmation email. £488.17 instead of £261.52.

I asked the woman at the service desk if I could to speak to the manager. But was told the manager is unavailable. The attitude and customer service skills of the woman on the desk were near foul although on this occasion worked in their favour, because I had waited so long and the whole process from booking, arriving, being welcomed to the building, communicating with the service desk, refused the right to speak with a manager even a manager from another department who may have be able to help to some degree. I ended up reluctantly paying the total bill at that moment, but followed up with sharing the confirmation email and taking the service managers contact details just to get out the building.

I completed a feedback questionnaire online which was one of these automated surveys from Jaguar UK. Finally prompted communication with the aftersales manager.

Manager “Thanks very much for taking the time to feedback as it has unearthed an issue of data/system set-up.
We have (Nationally) signed up to a campaign that will attract 3+ Year old vehicles into the Network whereby the prices are not correct or aligned.
Apologies you had to bare the brunt of this however your feedback has allowed me to sort today with JLR.”

Me “A customer who books a service at a confirmed and advertised price should not be asked to pay more on the day let alone be refused the right to discuss the circumstances with a manager.
Firstly,
As you mentioned there has been an error on Jaguar UK or Pentland Jaguar part not my part as a customer and a reputable company would be offering a refund for the mistake to honour the original advertised price as a minimum. When will I receive a refund of the difference and will this be from Pentland Jaguar or Jaguar UK?
Secondly,
As a customer services aspect you have not mentioned anything of why I was not allowed to speak with a manager on the day. If this is how all issues are dealt with, I would be surprised if Pentland Jaguar retain customers who have experienced similar issues. Is this a common way of dealing with complaints within Pentland Jaguar or Jaguar UK?”

Manager “Apologies missed out the most important part whereby you will be receiving a refund for the difference as the original/offered price will absolutely be honoured. The management Team onsite are eager to deal with any customer issues as they arise quickly, this has been discussed with the Team/FOH Manager and individuals involved as even if I’m unavailable (I was on annual leave that day) the Head of Business or Sales Managers will pick up. Tried to call again as sometimes easier to discuss and emails can lack purpose/empathy etc.

• £488.17 Service paid
• £261.52 Displayed price
• £226.65 Refund due

I hope this finds you well and as intended”

Service was on the 2nd September and finally had a refund by beginning of October.

I followed up again in January because when checking online the Prices had not changed for the service intervals using the Jaguar UK online service booking. I did get confirmation that the next scheduled service on my car is as per the indicated price online. So what was Pentland Jaguar doing with the extra money that they were charging above the listed price by Jaguar UK? Has anyone else been effected but not raised any concerns?

It could be possible that Jaguar UK have set the prices and subsidise the Dealers for services booked online to encourage owners without service plans for their cars. Just a theory.

My F-Type is my first Jaguar/Land Rover ownership experience and first time in to a Jaguar/Land Rover Dealer, first impressions are everything. Do I have to be dressed smartly to get the correct treatment opposed to how I was treated being a young guy wearing jeans and hoody! Even now 7 months on I am in doubt I will own another Jaguar/Land Rover in the future and most likely when my family car needs replaced it will still be from VW group Cameron’s in Perth. When my F-Type is due its next service in September this year I will not be returning to Pentland Jaguar, I will be considering other Jaguar dealers nearby and comparing prices over the phone with the online price for the same garage. Or independent garages.

Do any of you know reliable Jaguar Independent garages in the Fife/Perthshire/Edinburgh areas?
Scott
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Duvetday
Posts: 238
Joined: Fri Apr 23, 2021 8:54 am

Post by Duvetday »

I think this sort of experience is just bad luck / anecdotal. And so is the good service that I have experience at my local Jag dealer....just good luck (maybe ?)

What I want to know though is ..is there any tangible benefit to the service itself, being Jag or independant....does it really matter when all is said and done ?

And OK...so now we are looking for anybody who knows a good indie for servicing either in Fife/Perthshire/Edinburgh for 'ftypescotland',...or Kent for me !
Mightyhunter
Posts: 29
Joined: Tue Dec 29, 2020 8:42 pm

Post by Mightyhunter »

I used Alastair Reid in Perth for my 5yr Service, cheaper than main dealer and they’ve updated the OSH. O will continue to use them for both my Jag and X3. Happy with their service.
ftypescotland wrote: Sun Apr 03, 2022 9:12 am Having previously owned mostly S model Audis and always used main dealer for servicing due to service plans agreed at the point of purchase, dealer experience has always been pleasant, welcoming, accommodating and helpful. No surprises in cost, everything disclosed upfront and straight forward.

Then moved on to owning 2 cars, with my 2nd car being an F-type R MY 2015.

Ownership started October 2020 with a recent service done prior to purchase so in September 2021 it was due its first service in my ownership. With all previous services done by main dealers I hadn’t made the decision to go independent or retain the main dealer history.

Due to working at sea I was trying to arrange its next service by email. I contacted my closest dealer, Pentland Jaguar in Edinburgh (John-Clark), Fort Kinnaird, directly by email and had no response. Then tried to contact them through Jaguar UK website, without response. So finally 6 weeks prior to the service being due I booked the service using Jaguar UK website online booking system.

My car was scheduled for 84months service but with only 22.5kmiles. The website listed £261.52 for 84month service. I completed the booking and received a confirmation email with booking details, Dealer details, time, date, cost along with my car details.

Arrived as planned to be told there was no booking with the service department and to be told that the service could not be done that day. I refused to leave until the service was done and service manager then agreed to complete the service as it was minor and wouldn’t take long. I waited at the dealer for the work to be complete. I was told 1.5 hours but was almost 3 hours.

On completion I was asked to pay £226.65 more than the price listed online and agreed in the confirmation email. £488.17 instead of £261.52.

I asked the woman at the service desk if I could to speak to the manager. But was told the manager is unavailable. The attitude and customer service skills of the woman on the desk were near foul although on this occasion worked in their favour, because I had waited so long and the whole process from booking, arriving, being welcomed to the building, communicating with the service desk, refused the right to speak with a manager even a manager from another department who may have be able to help to some degree. I ended up reluctantly paying the total bill at that moment, but followed up with sharing the confirmation email and taking the service managers contact details just to get out the building.

I completed a feedback questionnaire online which was one of these automated surveys from Jaguar UK. Finally prompted communication with the aftersales manager.

Manager “Thanks very much for taking the time to feedback as it has unearthed an issue of data/system set-up.
We have (Nationally) signed up to a campaign that will attract 3+ Year old vehicles into the Network whereby the prices are not correct or aligned.
Apologies you had to bare the brunt of this however your feedback has allowed me to sort today with JLR.”

Me “A customer who books a service at a confirmed and advertised price should not be asked to pay more on the day let alone be refused the right to discuss the circumstances with a manager.
Firstly,
As you mentioned there has been an error on Jaguar UK or Pentland Jaguar part not my part as a customer and a reputable company would be offering a refund for the mistake to honour the original advertised price as a minimum. When will I receive a refund of the difference and will this be from Pentland Jaguar or Jaguar UK?
Secondly,
As a customer services aspect you have not mentioned anything of why I was not allowed to speak with a manager on the day. If this is how all issues are dealt with, I would be surprised if Pentland Jaguar retain customers who have experienced similar issues. Is this a common way of dealing with complaints within Pentland Jaguar or Jaguar UK?”

Manager “Apologies missed out the most important part whereby you will be receiving a refund for the difference as the original/offered price will absolutely be honoured. The management Team onsite are eager to deal with any customer issues as they arise quickly, this has been discussed with the Team/FOH Manager and individuals involved as even if I’m unavailable (I was on annual leave that day) the Head of Business or Sales Managers will pick up. Tried to call again as sometimes easier to discuss and emails can lack purpose/empathy etc.

• £488.17 Service paid
• £261.52 Displayed price
• £226.65 Refund due

I hope this finds you well and as intended”

Service was on the 2nd September and finally had a refund by beginning of October.

I followed up again in January because when checking online the Prices had not changed for the service intervals using the Jaguar UK online service booking. I did get confirmation that the next scheduled service on my car is as per the indicated price online. So what was Pentland Jaguar doing with the extra money that they were charging above the listed price by Jaguar UK? Has anyone else been effected but not raised any concerns?

It could be possible that Jaguar UK have set the prices and subsidise the Dealers for services booked online to encourage owners without service plans for their cars. Just a theory.

My F-Type is my first Jaguar/Land Rover ownership experience and first time in to a Jaguar/Land Rover Dealer, first impressions are everything. Do I have to be dressed smartly to get the correct treatment opposed to how I was treated being a young guy wearing jeans and hoody! Even now 7 months on I am in doubt I will own another Jaguar/Land Rover in the future and most likely when my family car needs replaced it will still be from VW group Cameron’s in Perth. When my F-Type is due its next service in September this year I will not be returning to Pentland Jaguar, I will be considering other Jaguar dealers nearby and comparing prices over the phone with the online price for the same garage. Or independent garages.

Do any of you know reliable Jaguar Independent garages in the Fife/Perthshire/Edinburgh areas?
Glacier 400 Sport AWD (18.5MY), Pan Roof, Illuminated Treads, Bronze Paddles
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Topfox59
Posts: 115
Joined: Sat Oct 09, 2021 6:39 pm

Post by Topfox59 »

Gone are the days when the service book is stamped and you retain it with a pretty set of OE stamps
I’m assuming to have access to the OSH you have to meet a certain criteria serviced in line with schedule, correct parts etc
For my first service (in ownership) I plan to use JLR and original supplying dealer.
If all aspects of the service (including meet and greet are not up to my expectations I will take my custom elsewhere.
We don’t owe them a living
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