Inchcape Derby wouldn’t do my service with a spark plug change for £385, it was £570
Service Lottery
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- Posts: 177
- Joined: Mon Jan 10, 2022 6:25 pm
V8S
Lunar Grey
Viezu Upper Pulley & Remap
596bhp
587lbs/ft / 796Nm
Lunar Grey
Viezu Upper Pulley & Remap
596bhp
587lbs/ft / 796Nm
Same 'poor' experience here, Jaguar Derby completely ignored the service to schedule element and performed a random service of their choosing with no items from the scheduled service covered and put the blame on their bookings team, asking me to book back in another day and pay the difference to the jaguar quoted rate. Since challenging this they have completely ignored all emails and phone calls and I have not heard back from them in over 3 weeks even after chasing most days and flagging to the Inchcape UK team. Extremely poor customer service and I would avoid in future.
Thing is they reacted as if they were not aware that their website says service to schedule, claiming their paperwork doesnt say that and then admitting its wrong on the website. But if Im not the first they obviously know about it and it starts to border on trades description - getting people to come in under false pretenses and then charging more!
I will give them a week or two to respond to my verbal feedback - but if I dont hear anything will then be leaving wriiten feedback to warn others
I will give them a week or two to respond to my verbal feedback - but if I dont hear anything will then be leaving wriiten feedback to warn others
2019 F-Type 5.0 V8 R AWD Coupe Silicon Silver
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- Posts: 177
- Joined: Mon Jan 10, 2022 6:25 pm
That’s a shame, I was going to get you to book my next service with them
V8S
Lunar Grey
Viezu Upper Pulley & Remap
596bhp
587lbs/ft / 796Nm
Lunar Grey
Viezu Upper Pulley & Remap
596bhp
587lbs/ft / 796Nm
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- Posts: 1949
- Joined: Sat Apr 15, 2017 8:37 pm
A shame it's confirmed as ended by the above evidence and experience
If you try to book online it still shows as £385, but the wording is vague about what they do and despite the £385 the total shows as POA.
I need the 10 year service which includes all sorts like:
Gearbox oil (which I can do myself),
Rear diff oil & coolant (both already done),
Spark plugs, (to do),
plus the usual oil and filters
I cannot risk booking only to be told the bill is massively higher.
If you try to book online it still shows as £385, but the wording is vague about what they do and despite the £385 the total shows as POA.
I need the 10 year service which includes all sorts like:
Gearbox oil (which I can do myself),
Rear diff oil & coolant (both already done),
Spark plugs, (to do),
plus the usual oil and filters
I cannot risk booking only to be told the bill is massively higher.
2014 MY 3.0 V6S Roadster
Subtle enhancements to create the car I wanted from SVR nose cone, 400 series side skirts & customised 'design' rear bumper, to heated SVR steering wheel and more
Subtle enhancements to create the car I wanted from SVR nose cone, 400 series side skirts & customised 'design' rear bumper, to heated SVR steering wheel and more
Can't (and won't!) argue with that. Mine does what's necessary when it's necessary, which doesn't necessarily follow the Jaguar schedule to the letter - e.g he checks the brake fluid and replaces that when it needs replacing, not every two years. On a previous Jag he refused to change the spark plugs when I asked him to because they were still working perfectly, saving me quite a bit - it's sometimes hard to get him to take my money!
MY18 F-Type V8 R AWD in Glacier White
Lots of leather and toys, and loads of noise!
Lots of leather and toys, and loads of noise!
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- Posts: 1949
- Joined: Sat Apr 15, 2017 8:37 pm
Yes, indeed. Now booled with my usual indy at £645. Will do all the required work, collect and return (which I trust). No issue on the bits I don't need doing and will update the service record to reflect the already done changed and not required now. Gearbox oil thrown in whilst doing the restscm wrote: ↑Mon Aug 21, 2023 1:40 pmCan't (and won't!) argue with that. Mine does what's necessary when it's necessary, which doesn't necessarily follow the Jaguar schedule to the letter - e.g he checks the brake fluid and replaces that when it needs replacing, not every two years. On a previous Jag he refused to change the spark plugs when I asked him to because they were still working perfectly, saving me quite a bit - it's sometimes hard to get him to take my money!
Out of curiosity I checked with Inchcape and comes in at £1,305 to do all. Perhaps could reduce it a few hundred but doubt it would fall below £1k..
2014 MY 3.0 V6S Roadster
Subtle enhancements to create the car I wanted from SVR nose cone, 400 series side skirts & customised 'design' rear bumper, to heated SVR steering wheel and more
Subtle enhancements to create the car I wanted from SVR nose cone, 400 series side skirts & customised 'design' rear bumper, to heated SVR steering wheel and more
And you're not sure they won't put a work experience lad on it!cj10jeeper wrote: ↑Mon Aug 21, 2023 2:37 pm Out of curiosity I checked with Inchcape and comes in at £1,305 to do all. Perhaps could reduce it a few hundred but doubt it would fall below £1k..
MY18 F-Type V8 R AWD in Glacier White
Lots of leather and toys, and loads of noise!
Lots of leather and toys, and loads of noise!
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