Service Lottery

[Tom Sawyer]

Just a word of warning i went to Inchape last year for the 385 price, they were supposed to do the spark plugs and they didn't.....

Inchcape Derby wouldn’t do my service with a spark plug change for £385, it was £570

[evilcat11]

Same 'poor' experience here, Jaguar Derby completely ignored the service to schedule element and performed a random service of their choosing with no items from the scheduled service covered and put the blame on their bookings team, asking me to book back in another day and pay the difference to the jaguar quoted rate. Since challenging this they have completely ignored all emails and phone calls and I have not heard back from them in over 3 weeks even after chasing most days and flagging to the Inchcape UK team. Extremely poor customer service and I would avoid in future.

[Purplecat]

Thing is they reacted as if they were not aware that their website says service to schedule, claiming their paperwork doesnt say that and then admitting its wrong on the website. But if Im not the first they obviously know about it and it starts to border on trades description - getting people to come in under false pretenses and then charging more!

I will give them a week or two to respond to my verbal feedback - but if I dont hear anything will then be leaving wriiten feedback to warn others

[simpleR]

As per my previous post.

It would seem they have realised the error in their ways and the £385 has or will come to an end. Shame. But at least I had three services out of it.

[Tom Sawyer]

As per my previous post.

It would seem they have realised the error in their ways and the £385 has or will come to an end. Shame. But at least I had three services out of it.

That’s a shame, I was going to get you to book my next service with them

[cj10jeeper]

A shame it's confirmed as ended by the above evidence and experience
If you try to book online it still shows as £385, but the wording is vague about what they do and despite the £385 the total shows as POA.
I need the 10 year service which includes all sorts like:
Gearbox oil (which I can do myself),
Rear diff oil & coolant (both already done),
Spark plugs, (to do),
plus the usual oil and filters
I cannot risk booking only to be told the bill is massively higher.

[gasgas]

that's why you should use an indie, much better service and thay look after your car with interest.

[scm]

that's why you should use an indie, much better service and thay look after your car with interest.

Can't (and won't!) argue with that. Mine does what's necessary when it's necessary, which doesn't necessarily follow the Jaguar schedule to the letter - e.g he checks the brake fluid and replaces that when it needs replacing, not every two years. On a previous Jag he refused to change the spark plugs when I asked him to because they were still working perfectly, saving me quite a bit - it's sometimes hard to get him to take my money!

[cj10jeeper]

that's why you should use an indie, much better service and thay look after your car with interest.

Can't (and won't!) argue with that. Mine does what's necessary when it's necessary, which doesn't necessarily follow the Jaguar schedule to the letter - e.g he checks the brake fluid and replaces that when it needs replacing, not every two years. On a previous Jag he refused to change the spark plugs when I asked him to because they were still working perfectly, saving me quite a bit - it's sometimes hard to get him to take my money!

Yes, indeed. Now booled with my usual indy at £645. Will do all the required work, collect and return (which I trust). No issue on the bits I don't need doing and will update the service record to reflect the already done changed and not required now. Gearbox oil thrown in whilst doing the rest

Out of curiosity I checked with Inchcape and comes in at £1,305 to do all. Perhaps could reduce it a few hundred but doubt it would fall below £1k..

[scm]

Out of curiosity I checked with Inchcape and comes in at £1,305 to do all. Perhaps could reduce it a few hundred but doubt it would fall below £1k..

And you're not sure they won't put a work experience lad on it!