Jaguar Remote App issue

[Delpel]

Now then folks. I'm having an issue with the Jaguar Remote App. I can Lock/Unlock the car and also Bleep/Flash. The journeys are enabled for which I can see each time. My problem is I can not Remote Start the car which is a drama at this time of year. When I stand next to the car and try it, the dashboard comes to life, needles sweep the gauages and the last message is @Press brake pedal to start engine' Jaguar helpdesk say take it to the dealer and bend over the table.

Has anybody got any ideas. My App version is 2.15.0

Ta muchly

[jonm]

That's not normal is it? I suppose you could try resetting the electrics by disconnecting the battery for 10mins then reconnecting, if it's a software glitch that might help. It might also cause other problems.

[scm]

Check your handbook for the criteria which allow the car to be started and make sure you've fullfilled all the requirements. Is your battery fully charged? I've never had an issue remote starting mine,so your situation is definitely unusual. The car is locked, I presume, to show that message the car clearly thinks you're inside it.

[Kev]

Delpel - which model year, and is it a manual or automatic? I'll assume it's an auto as the dash is saying 'press brake'

A number of criteria have to be met for the car to start remotely; parking brake on, doors locked, battery good etc.

Is your subscription still valid and up to date?

The car doesn't communicate with your phone but direct with Jag's servers so it may be a connectivity issue. Try driving somewhere else away from houses/pylons and see if the car will start

[Moss]

My App version is 2.15.0

Ta muchly

The latest app version is 2.17.0
That might make a difference? Probably worth updating the app to start with.

[Delpel]

Cheers for the advice guys. My car is the P300 MY2018 on a 67 plate (UK). It's an auto and the parking brake is on, good battery. The app is showing the car is locked. My phone is Android, version 2.15.0 is the latest available on the play store. So I am going to try an iPhone with version 2.17.0 tomorrow. I'll let you know how I get on.

[jonm]

My app is 2.15 on android and it works OK.

[Delpel]

So tried an IPhone with version 2.17.0 but still no joy. Going to contact an independent specialist and see if they can help.

[scm]

If the car appears to go through the motions it's clearly geting the start message, so must be something in the car that's causing it. Any codes thrown?

[NavigatorNI]

My initial thought is that it must be something to do with the gearbox or electronic parking brake sensor. Obviously, as a safety issue, the car wouldn't start if the car isn't in "Park" with the electronic parking brake applied. I know this is obvious and you've probably already done so, but double check both these criteria have been met before investigating further.

Oh, and the car must be locked too.