Windown scratches on convertibles

[daytona650]

I've just got mine back from a load of warranty bits and pieces. The rubbers and drivers side window were replaced under warranty - no argument.

[mickjaguar]

I noticed a very deep scratch on the top half of my passenger side window a couple of weeks ago, dealer took some photos and sent them off to Jaguar. The replacement of glass and window seal were approved the next day and the car will be booked in when parts are received.

[ajbh]

So the theory is the seal is doing it...weird. Cheers folks, will see what they say next week.

[The Jagster]

Could easily be the seal because those kinds of seals have a metal inner structure where the metal provides the stiffness in the area where it grips and holds itself to the door panel.
If any of the metal is exposed (for example on a defect or damaged seal, it could come into contact with the surface of the glass at a tight spot within the tracking of the glass pane, as it slides up or down through the door assembly....That's the theory, I could imagine at least.

[DDSK]

Bulletin JTB00502 scratches on Glass

Just had drivers door glass and seal replaced because of scratches but they also replaced passenger side seal although the passengers window had no scratches.

This to me points to the problem being caused by the seals in some way

DDSK2016-06-23 21:43:37

[gm13]

Hi

I have the same problem. I have approached my local dealer but they don't seem to have details of Bulletin JTB00502. Any idea where I can get details of this Bulletin from? Hope you can help. Many thanks.

Mamood.

[captainham]

GM13, check out the bottom of page 2 on this thread.

http://www.ftypeownersclub.co.uk/forum/window-scratch-on-coupe_topic1085_page2.html#.V-lz9ygrKhc

And then go and shout at your dealer for being a numpty!

[gm13]

Thanks, this is really great. I will be on their case to-morrow morning.

Much appreciated.

gm13.

[captainham]

So that's two numpty dealers over this issue now, one who didn't bother checking Topix even though I told them in advance of the bulletin and another who apparently can't find even when they look.

Which dealer was it, gm13? I see you're in my neighbourhood, in saarrrf london

[gm13]

Hi,

Thanks for the info. Seals and glass for both doors have now been ordered..... waiting to hear from the dealer.