Can't get it fixed!

Technical Advice, Faults and How-To Information.
chicb
Posts: 175
Joined: Wed Jun 21, 2017 7:25 pm

Re: Can't get it fixed!

Post by chicb » Wed Jun 12, 2019 11:46 am

As Sturgess are now posting on this site, they are now concerned about their reputation as they have basically done not a lot during the month they have had your car. It looks as though they are finally getting their act together. Credit to them for posting as most dealers would just hide in the bunker & hope it goes away. Going by previous posts they do seem to have a good reputation, but nowadays it can be quickly destroyed by a few keyboard clicks. You should not have to name & shame before companies react.
Hope you get it resolved quickly now to your satisfaction.
F type convertible,
Range Rover Sport,
S class Mercedes
Porsche 911 Carrera 4S


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santoshlv426
Posts: 118
Joined: Tue Mar 26, 2019 12:51 pm
Location: South Africa

Re: Can't get it fixed!

Post by santoshlv426 » Wed Jun 12, 2019 11:51 am

Surely this must be an isolated incident ?
Good though that the dealer has decided to respond.
F Type 5.0L V8 RWD 2016
Rhodium Silver

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Nick
Posts: 172
Joined: Mon Apr 10, 2017 2:05 pm
Location: Bedfordshire

Re: Can't get it fixed!

Post by Nick » Wed Jun 12, 2019 11:59 am

Big plus for Sturgess for posting, hope it all gets sorted
MY2015 Coupe V8R Carbon Ceramic Brakes, 20" Anthracite Wheels Panoramic Roof, Meridian 770


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cj10jeeper
Posts: 639
Joined: Sat Apr 15, 2017 8:37 pm

Re: Can't get it fixed!

Post by cj10jeeper » Wed Jun 12, 2019 12:16 pm

It’s pleasing to see that as soon as the dealers name is shown, then being a smart and aware dealer they have people and systems to monitor, track and respond. Before then they cannot see anything
It’s not a name and shame, just an effective communication channel
For sure some will say dealers should respond quicker to normal issues, but I’d wager this is for some reason an exception. We never see long posts about the good service to hundreds of cases


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PhilB
Posts: 349
Joined: Thu Oct 05, 2017 12:54 pm
Location: South Bucks

Re: Can't get it fixed!

Post by PhilB » Wed Jun 12, 2019 12:28 pm

Bear in mind that Sturgess joined the forums today so I would anticipate they will receive the same courtesy as all new members do.
XE S 380, My18, Storm grey.


chicb
Posts: 175
Joined: Wed Jun 21, 2017 7:25 pm

Re: Can't get it fixed!

Post by chicb » Wed Jun 12, 2019 1:14 pm

Saying its an isolated incident or exceptional reason is not going to be much of an uplift to the person whose car has been sitting at a main dealer since 1st May. Anyone can look at these forums & its not just a coincidence that they are posting after being named as I doubt there are many F types sitting at main dealers with these symptoms. Its damage limitation.
If you think its ok for your car to be off the road for that amount of time without having any significant work done on it, you must be very easy going & this is just them starting to find out whats wrong with it. Who knows when it will be resolved.
F type convertible,
Range Rover Sport,
S class Mercedes
Porsche 911 Carrera 4S


JurassicF
Posts: 362
Joined: Mon Jul 10, 2017 6:32 pm
Location: Sunny Dorset and Marbella

Re: Can't get it fixed!

Post by JurassicF » Wed Jun 12, 2019 2:40 pm

PhilB wrote:
Wed Jun 12, 2019 12:28 pm
Bear in mind that Sturgess joined the forums today so I would anticipate they will receive the same courtesy as all new members do.
Being asked to post photos?😂
Jaguar F Type S convertible
Glacier Pearlescent White
Red soft top
Red electric and heated sports seats
Red belts
Extended red leather pack
Flat bottom heated wheel
Switchable exhaust
19" Orbit wheels
Configurable dynamic mode
Blind spot indicators


JurassicF
Posts: 362
Joined: Mon Jul 10, 2017 6:32 pm
Location: Sunny Dorset and Marbella

Re: Can't get it fixed!

Post by JurassicF » Wed Jun 12, 2019 2:42 pm

Agree with chicb, damage limitation when a car has been sitting with them VOR since May 1st.
Jaguar F Type S convertible
Glacier Pearlescent White
Red soft top
Red electric and heated sports seats
Red belts
Extended red leather pack
Flat bottom heated wheel
Switchable exhaust
19" Orbit wheels
Configurable dynamic mode
Blind spot indicators


davidd
Posts: 335
Joined: Thu Aug 31, 2017 4:59 pm
Contact:

Re: Can't get it fixed!

Post by davidd » Wed Jun 12, 2019 2:56 pm

Clearly it is damage limitation but it would be good even at this late point if they engage and we find out what has happened and what is being done.


Blueone
Posts: 43
Joined: Wed Nov 07, 2018 12:49 pm

Re: Can't get it fixed!

Post by Blueone » Wed Jun 12, 2019 3:27 pm

Give the guy a like for like replacement and fix the car. If you can’t fix it, give him the like for like. It’s simple.

To hand over £73,000 on a luxury item (I defy anyone to tell me they NEED an impractical 2 seater 400bhp sports car) and then have it taken away for that long after exchanging all that money is shocking. Great that Sturgess has shown up to post but the guy is still without an F-Type...
MY20 F-Type P340


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