Engine fail on a F-Type R AWD after only 11,000 miles

Technical Advice, Faults and How-To Information.
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Gibbo
Posts: 83
Joined: Sat Dec 09, 2017 10:07 pm

Post by Gibbo »

JLR should be sorting this, they should not be denying warranty on what is an expensive car, very expensive car that is well within its service routine. I'd be pushing for a 100% fix by them, you should not have to put a penny towards the repair.

Treborman
Posts: 9
Joined: Tue Dec 05, 2017 12:01 pm

Post by Treborman »

Further update

The total repair bill now comes to £20,000! The £12,000 I was originally quoted was for just the cost of the engine. Jaguar have only agreed to pay 70% of that amount, so In order to get the car back I need to cover the remaining 30%. I asked for the engine so I can get my own report done. My request was refused because Jaguar insist on the engine being returned to them. It sounds very much like JLR are trying to avoid me looking deeper into this.

I don't understand why I'm being treated like this.
Zyp
Posts: 186
Joined: Mon Nov 06, 2017 8:20 pm

Post by Zyp »

Think you need some legal advice.
Good luck.
IRR V8R
Gasman2
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Joined: Sat Nov 25, 2017 7:55 am

Post by Gasman2 »

8k to fit an engine whos doing the work a f1 racing team ffs
scoobydoo
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Post by scoobydoo »

They are extracting the michael - time to look at legal remedies and consider involving Trading Standards or Financial Ombudsman. Disgraceful behaviour by JLR IMHO.
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cj10jeeper
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Post by cj10jeeper »

If it were me I wouldn’t discuss such a significant issue in open forum now it’s reached this point. It needs resolving off line between customer and JLR
2014 MY 3.0 V6S Roadster
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Aitch
Posts: 437
Joined: Thu Jun 15, 2017 8:24 am

Post by Aitch »

I would think you're entitled to a copy of their findings or at least some explanation. After all, as it's your fault (presumably), you need to know what you've been doing to cause such a dramatic failure.
howard
Posts: 133
Joined: Sun Sep 20, 2015 11:40 pm

Post by howard »

There's something fishy here. I dont believe that they would try and wriggle over that small delay - it doesnt make business sense.. Seems to me that Jaguar think that the OP and or the dealer have conributed to the issue even if the OP reckons he hasnt. Either that or the OP has been landed with a complete idiot at the other end.

Jaguars 70% of the engine cost in practise means this issue costs them nothing
Nick
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Location: Canberra

Post by Nick »

wonder what happened here any real time update
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JurassicF
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Post by JurassicF »

What are the exact rules regarding maintaining the correct service periods, to ensure that the warranty is not impacted.
Does the car have to be serviced before either mileage or date is reached or is there any leeway?

I ask this as I will be away in my F Type on the exact date the next service is due. Mileage is no issue as I will be well below this.

If the car is serviced a week after the 365 day (the due service date) would this be classified as overdue and potentially nullify the warranty?
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