Hi,
I have an used approved 2 year warranty on my R coupe. It has a very scratched drivers window and I asked my local dealer to get it changed under the 2 year warranty I received when I bought from a JLR dealer. I was told that while there is a technical bulletin JTB00502 (v2?) on this issue, it was not covered by the warranty I have, so go back to the selling dealership and ask for a favour or cough up 550 quid.
I know several of you have had this work done on warranty, was this on new car warranty or did anyone get it on a second hand car warranty?
Window scratch warranty claim
-
- Posts: 1948
- Joined: Sat Apr 15, 2017 8:37 pm
It’s not covered by 2nd owner warranty, but sometimes you’ll be in luck. Problem is though second warranty is not Jaguar but thirty partyninsurance company
If you recently purchased it then consumer law will deem it existing fault and seller has to fix it free of charge
If you recently purchased it then consumer law will deem it existing fault and seller has to fix it free of charge
2014 MY 3.0 V6S Roadster
Subtle enhancements to create the car I wanted from SVR nose cone, 400 series side skirts & customised 'design' rear bumper, to heated SVR steering wheel and more
Subtle enhancements to create the car I wanted from SVR nose cone, 400 series side skirts & customised 'design' rear bumper, to heated SVR steering wheel and more
This is a known problem Jaguar thought they fixed the problem 2016 cars affected. I pick my car up on 7th Mar 18 , used the drivers window once result scratch which was deep enough to catch finger nail. I have written letter from Jaguar dealer that it will be replace unsee warranty but going to wait for a year as it will happen again. Note to oneself to have windows replace before warranty ends.........
Black AWD 400, sport
MY 18.5
Pan Roof
Heated front screen
Front parking sensors
Full spare
MY 18.5
Pan Roof
Heated front screen
Front parking sensors
Full spare
I have the full Jag extended warranty on my car and the same scratch issue. The T&C's of the policy exclude glass unfortunately. I even wrote to the jag customer care / good will team and it was still rejected (quoted the bulletin, provided pics etc).
Its annoying because the scratches will certainly have been there whilst it was under the 3 yr warranty and serviced at the main dealer but clearly not raised / spotted.
I purchased my car privately - they seemed to imply that if I had bought it through a main dealer it may have been different outcome.
I was quoted £800 for the waist seals and glass to be replaced - I politely declined.
Instead I will do the waist seals myself and have a go polishing the scratches out
Its annoying because the scratches will certainly have been there whilst it was under the 3 yr warranty and serviced at the main dealer but clearly not raised / spotted.
I purchased my car privately - they seemed to imply that if I had bought it through a main dealer it may have been different outcome.
I was quoted £800 for the waist seals and glass to be replaced - I politely declined.
Instead I will do the waist seals myself and have a go polishing the scratches out
-
- You may also be interested in...
- Replies
- Views
- Last post
-
- 2 Replies
- 6782 Views
-
Last post by paul.dodds
-
- 0 Replies
- 6957 Views
-
Last post by Supersyd
-
- 5 Replies
- 288 Views
-
Last post by Cluck
-
- 2 Replies
- 1517 Views
-
Last post by stefan9107
-
- 7 Replies
- 6106 Views
-
Last post by scm