Can't get it fixed!

Technical Advice, Faults and How-To Information.
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Chammers
Posts: 88
Joined: Sat Jan 14, 2017 2:48 pm

Can't get it fixed!

Post by Chammers » Sun Jun 02, 2019 3:04 pm

My F-Type 400 sport which I have owned for 2 years from new and done just 7,700 miles has now been at my Jaguar dealership since 1st May with a solid misfiring fault. As of today they are no nearer to diagnosing the fault than the day it went in. Does anyone have any ideas as to what actions I can take as I have lost all faith in Jaguar............... :cry: :cry:
F-Type 400 Sport Coupe, Indus Silver, Panoramic roof, Climate pack2, front parking aid, rearview camera


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scm
Posts: 743
Joined: Fri Aug 10, 2018 11:39 am
Location: Southampton, UK

Re: Can't get it fixed!

Post by scm » Sun Jun 02, 2019 3:21 pm

Probably injectors ....
MY18 F-Type V8 R AWD in Glacier White
Lots of leather and toys, and loads of noise!


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Chammers
Posts: 88
Joined: Sat Jan 14, 2017 2:48 pm

Re: Can't get it fixed!

Post by Chammers » Sun Jun 02, 2019 3:34 pm

Thanks SCM, but I was thinking more along the lines of Jaguar or the dealer doing the decent thing and buying it back at a fair price!
F-Type 400 Sport Coupe, Indus Silver, Panoramic roof, Climate pack2, front parking aid, rearview camera


JurassicF
Posts: 362
Joined: Mon Jul 10, 2017 6:32 pm
Location: Sunny Dorset and Marbella

Re: Can't get it fixed!

Post by JurassicF » Sun Jun 02, 2019 3:37 pm

I cannot believe in 1 month they haven't changed all the injectors and got it sorted?
I feel for you, everyone's worst nightmare.
Sets alarm bells off as my warranty is due to expire in 2 months🤔
Jaguar F Type S convertible
Glacier Pearlescent White
Red soft top
Red electric and heated sports seats
Red belts
Extended red leather pack
Flat bottom heated wheel
Switchable exhaust
19" Orbit wheels
Configurable dynamic mode
Blind spot indicators


JurassicF
Posts: 362
Joined: Mon Jul 10, 2017 6:32 pm
Location: Sunny Dorset and Marbella

Re: Can't get it fixed!

Post by JurassicF » Sun Jun 02, 2019 3:39 pm

Can you demand they get a Jaguar technician out from the factory?
Have you spoken to Jaguar CRC?
Jaguar F Type S convertible
Glacier Pearlescent White
Red soft top
Red electric and heated sports seats
Red belts
Extended red leather pack
Flat bottom heated wheel
Switchable exhaust
19" Orbit wheels
Configurable dynamic mode
Blind spot indicators


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Tel
Posts: 1280
Joined: Sat Apr 19, 2014 7:26 pm
Location: Weymouth, Dorset

Re: Can't get it fixed!

Post by Tel » Sun Jun 02, 2019 8:16 pm

What error codes are being shown on the diagnostics?
2016MY V8R RWD IRR
ITG Maxogen Cold air induction kit
Billet OBD lock/cover
Forged lightweight Blades
Jet/Red R Heated sports seats/wheel
Full custom Xpel Ultimate PPF wrap
Piano-Black badges
17mm MST Hubcentric Spacers
Smarttop remote
Black exhaust tips


R3NSU
Posts: 3
Joined: Fri Jun 23, 2017 1:39 pm

Re: Can't get it fixed!

Post by R3NSU » Mon Jun 03, 2019 8:09 am

Hello Tel,
Sometimes I wonder Jaguar dealership interest in sorting out any significant problems or want to do the service only.


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scm
Posts: 743
Joined: Fri Aug 10, 2018 11:39 am
Location: Southampton, UK

Re: Can't get it fixed!

Post by scm » Mon Jun 03, 2019 8:37 am

If the computer doesn't tell them what to do they seem a bit lost. I was without my car for 4 days while the dealer replaced the telematics unit to "fix" a problem that turned out to be caused by an incompatible phone (the remote app wouldn't connect to the car). Poor diagnostic abilities, some techs.
MY18 F-Type V8 R AWD in Glacier White
Lots of leather and toys, and loads of noise!


chicb
Posts: 175
Joined: Wed Jun 21, 2017 7:25 pm

Re: Can't get it fixed!

Post by chicb » Mon Jun 03, 2019 9:48 am

You should be phoning twice a day or going in. They have not been working on it for a month, that's for sure. Its probably lying there, being looked at when they have a few minutes to spare. Make a nuisance of yourself, contact dealer principal, service manager, anyone. Contact Jaguar as well. Threaten them with going to the press or watchdog. Go into the showroom & create a fuss as potential customers will run a mile.
Too many people just accept what they say at face value
F type convertible,
Range Rover Sport,
S class Mercedes
Porsche 911 Carrera 4S


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daytona650
Posts: 459
Joined: Sat Mar 29, 2014 6:47 am

Re: Can't get it fixed!

Post by daytona650 » Mon Jun 03, 2019 9:51 am

chicb wrote:
Mon Jun 03, 2019 9:48 am
You should be phoning twice a day or going in. They have not been working on it for a month, that's for sure. Its probably lying there, being looked at when they have a few minutes to spare. Make a nuisance of yourself, contact dealer principal, service manager, anyone. Contact Jaguar as well. Threaten them with going to the press or watchdog. Go into the showroom & create a fuss as potential customers will run a mile.
Too many people just accept what they say at face value
Exactly this. I had big problems with mine a few years ago and kicked off about it - then got fixed.

It is their responsibility. You should also be demanding an F-Type as your 'loan' car while it's being fixed too and then extended guarantees that the fix will be covered for a while after your warranty runs out.

Also push Jaguar customer services hard and be a PITA.

Its the only way.


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