Can't get it fixed!

Technical Advice, Faults and How-To Information.
Post Reply
cj10jeeper
Posts: 1913
Joined: Sat Apr 15, 2017 8:37 pm

Post by cj10jeeper »

davidd wrote: Wed Jun 12, 2019 2:56 pm Clearly it is damage limitation but it would be good even at this late point if they engage and we find out what has happened and what is being done.
Isn’t that really difficult for a dealer to do? It will invariably risk putting them in open forum conflict with their customer. I cast no comment whatsoever on who’s at fault, why the delay, etc. but I don’t think we should expect a dealer to go down this route and if I were the customer wouldn’t expect it either.
2014 MY 3.0 V6S Roadster
Subtle enhancements to create the car I wanted from SVR nose cone, 400 series side skirts & customised 'design' rear bumper, to heated SVR steering wheel and more

User avatar
scm
Posts: 5032
Joined: Fri Aug 10, 2018 11:39 am
Location: Southampton, UK

Post by scm »

Blueone wrote: Wed Jun 12, 2019 3:27 pm Give the guy a like for like replacement and fix the car. If you can’t fix it, give him the like for like. It’s simple.

To hand over £73,000 on a luxury item (I defy anyone to tell me they NEED an impractical 2 seater 400bhp sports car) and then have it taken away for that long after exchanging all that money is shocking. Great that Sturgess has shown up to post but the guy is still without an F-Type...
He's been using it for 2 years ... presumably without issue. There are always two sides to a situation like this, we shouldn't judge without being in full possession of the facts.
MY18 F-Type V8 R AWD in Glacier White
Lots of leather and toys, and loads of noise!
User avatar
PhilB
Posts: 681
Joined: Thu Oct 05, 2017 12:54 pm
Location: South Bucks

Post by PhilB »

JurassicF wrote: Wed Jun 12, 2019 2:40 pm
PhilB wrote: Wed Jun 12, 2019 12:28 pm Bear in mind that Sturgess joined the forums today so I would anticipate they will receive the same courtesy as all new members do.
Being asked to post photos?😂
:lol: :lol:
Blueone
Posts: 103
Joined: Wed Nov 07, 2018 12:49 pm

Post by Blueone »

scm wrote: Wed Jun 12, 2019 4:07 pm
Blueone wrote: Wed Jun 12, 2019 3:27 pm Give the guy a like for like replacement and fix the car. If you can’t fix it, give him the like for like. It’s simple.

To hand over £73,000 on a luxury item (I defy anyone to tell me they NEED an impractical 2 seater 400bhp sports car) and then have it taken away for that long after exchanging all that money is shocking. Great that Sturgess has shown up to post but the guy is still without an F-Type...
He's been using it for 2 years ... presumably without issue. There are always two sides to a situation like this, we shouldn't judge without being in full possession of the facts.
I agree with you SCM but the car is still under warranty. If this was a used car I’d just feel sorry for him as not much you can do. Until we have the full facts the dealer needs to give him a replacement. Having just spent a lot of money with Jaguar, it really concerns me as I bought new in order that I didn’t have any headaches for 3 years and any problems would be dealt with. Just surprised they haven’t sorted him out at least another F-Type to drive around in until they get to the bottom of it...
MY20 F-Type P340
Chammers
Posts: 89
Joined: Sat Jan 14, 2017 2:48 pm

Post by Chammers »

I have just written along update - hit submit and it has disappeared. I will try again in the morning!
F-Type 400 Sport Coupe, Indus Silver, Panoramic roof, Climate pack2, front parking aid, rearview camera
Chammers
Posts: 89
Joined: Sat Jan 14, 2017 2:48 pm

Post by Chammers »

Very surprised that Sturgess have commented on this thread - I don't know who Nichola is. Everything I have posted since 1st May has been written with total honesty and zero exaggeration. Today is day 44, my engine was supposed to be removed yesterday, but I have received no updates.
I have cancelled two bank holiday trips due to no F-Type and become increasingly concerned as time has passed. In an effort to expedite things I emailed Ralf Speth and Rawdon Glover (those emails have fallen on deaf ears). A case manager from Jaguar Experience was assigned some time ago and now that responsibility has been taken over by someone from the Executive office. I have asked for an F-Type loan car, but none are available.
When my car is eventually fixed I am paranoid about the fact that the engine has had to be removed and what might happen in the future as a result of that. So, I asked Sturgess to make a reasonable offer to buy it back and take into consideration the pain I have suffered. Their offer of £38K (NB even webuyanycar offered £41,600) was miserly in my opinion and means that it has depreciated at £1,400 per month from new to the day it went into the garage (other F-Type owners please note). To be totally fair I paid cash and did get a discount off the OTTR price.
I would like to point out that the Service Manager (Carl Briggs) at Sturgess has been totally honest and upfront and always called me when he said he would even though every time it has been to reveal bad news.
F-Type 400 Sport Coupe, Indus Silver, Panoramic roof, Climate pack2, front parking aid, rearview camera
chicb
Posts: 316
Joined: Wed Jun 21, 2017 7:25 pm

Post by chicb »

I had a quick look on their site & they have a 380bhp & 2 project 7's for sale. Why don't you ask for one of these. Better still as they are monitoring this forum, why don't they phone you & offer you one for the duration
Over to you Sturgess :D :(
F type convertible, (gone)
Range Rover Sport,
S63 AMG Coupe Mercedes
Porsche 911 (992) Carrera 4S
SESH
Posts: 154
Joined: Wed Nov 01, 2017 11:00 pm
Location: Southend-on-Sea

Post by SESH »

I think, given the circumstances, I would be looking at my legal options. If you are a member of the RAC or AA, I understand you can get free legal advice. You may even have it under your household policy.
Good luck!
2020 Mustang Bullitt
Highland Green
1966 Corvette Stingray Big Block
1973 E Type Convertible
1963 Triumph TR4
Ex F Type V6S MY2016
JurassicF
Posts: 847
Joined: Mon Jul 10, 2017 6:32 pm
Location: Sunny Dorset and Marbella

Post by JurassicF »

Really terrible for you.
I would be seeking legal advice with a consumer specialist lawyer, I doubt if the legal protection cover offered by either motoring organisations or through your car insurance would cover this.
F-Type V6S convertible MY16
Glacier Pearlescent White
Red soft top
Red electric and heated sports seats
Black dash and door cards
Red belts
Flat bottom heated wheel
User avatar
santoshlv426
Posts: 442
Joined: Tue Mar 26, 2019 12:51 pm
Location: South Africa

Post by santoshlv426 »

This would make a great topic for Money Box on BBC Radio 4. Of late, they've been attacking a number of providers especially banks for what is perceived as unfair consumer practice. They should get Chamers and Sturgess on the line.

With regard to the replacement, it's unlikely that any manufacturer will replace a 2 year old car, even if under warranty, as the car has been used and driven for two years. They should however at least give you the value of the car less depreciation e.g fair market value.

In South Africa, we pay a premium for any new car and that's because they ALL (all brands) come with a maintaince plan for 5 years - over and above the warrenty. In effect, they take responsibility for the car for the first 5 years.
F Type 5.0L V8 RWD 2016
Rhodium Silver

Image
Post Reply

  • You may also be interested in...
    Replies
    Views
    Last post