Fair enoughcj10jeeper wrote: ↑Sun Jun 16, 2019 10:32 am We all have different ways of doing our business
Let me be clearer why I say what I do.
First no doubt the situation is terrible and needs fixing. Either the work done or Op told it won’t be and why. That then leads to different things
For now the visit:
You land at the desk Monday morning. Unexpected. They have no one to meet or update you and 30 cars dropping in for services, PDI, sale, etc. Nicola is not in. The MD is busy and service manager tells you he’ll call you later after speaking to JLR. Car in car park or on ramp and you leave. But if anger if you prefer..
Alternative. You call and speak to Nicola, book to see them in the afternoon, confirm who will join and get a proper update from them with input from JLR. More likely to get clear exchange of what’s happening between JLR and dealer. Next steps and timeline agreed. Sort out your courtesy car if not happy and hopefully a better situation..
As an aside IMHO JLR have not cleared the work to be done. Either not sure they know the problem, not warrantied for some reason or anything similar that is delaying the go ahead. Dealer simply cannot start or it’s on their risk, time, costs and they end up with an engine out car with a blocked bay causing chaos for days or it’s towed outside and left. Not good for dealer.
Beauty of forums is that OP decides what to do from differing advice. Dealer is also reading this for sure
As I said just the way I conduct business and for sure with in this case some clear frustration expressed.
Either way good luck and I’m sure this thread will contain details.
I guess it depends what people are trying to achieve by visiting - if it's to see whether the car is actually being worked on or not, my view would be to drop in unannounced (which is what I was working on).
If you're trying to have a productive meeting, and understand what the next steps are, then yes, of course phoning ahead and ensuring someone is there to update you with the latest status and the stance JLR are currently taking, is the right way forward.
I don't disagree that JLR probably haven't cleared the car for work, but then the dealership should be honest about what is actually happening rather than promising progress and not delivering. That's a sure fire way of irritating an already miffed (to say the very least) customer.. Honesty and transparency goes a long way, and regardless of the current status behind closed doors, the dealership haven't been those two things. Don't promise something you're not sure you can't deliver.
For clarity - I've not had my car for coming up to three months this year (current stint is 8 weeks in the dealer and the car is finally expected to be returned to me at the end of next week), I've been going through this very process myself and have adopted both approaches, but in my case it's just been a long time trying to diagnose a battery drain issue which the dealership and JLR have kept me well informed of progress after I got fed up and kicked up a fuss after 4 weeks of very few updates.
Hope it gets resolved asap for all of us!
