I've been having some issues with my Jaguar F-type for a few months now.
The issue is related to some battery drainage that's cause all sorts of error being displayed, and also the roof stops working whenever the error pops up.
As the car is under warranty I took to my local Jaguar main dealer. They first came back blaming the battery and wanting to charge me £500. I told them the battery is brand new. They then said as it's not an authorised Jaguar battery they can't say if it works or not. The battery was changed and the error was still coming up. I wasn't charged for the battery. The next time they said it was the way the trickle charger was connected.
They wanted to charge me £250 to change one cable. When I sent them an official document to prove I wired it correctly they dropped that idea.
Now they're saying it's the big cable that connects the alternator to the battery in the boot. They're saying they found a little corrosion on the cable(Corrosion is not covered under warranty) and they believe this is preventing the alternator from charging the battery when the car is running and that's why I get the errors. I tried to explain to them that I still get the error, even when the vehicle has been left standing while plugged into my trickle charger. So, the vehicle hasn't been driven and the battery has been fully charged, but the error still appears. In fact, the error goes away after starting the engine and letting the car run for a few minutes. This proves the alternator is doing its job.
I e spent nearly 1 hour on the phone to the engineer, and after the conversation, he even said he now doesn't think the cable could be at fault.
They're now still insisting the cable would need to be changed. I said OK but I would want my £1200 back if the problem is not resolved after the cable has been changed.
They came back and said no refund will be given after the cable has been changed and the same error returns.
Due to COVID, JLR have decided to shut their customer service centre and sending them emails is just a waste, all you get back is some bull email to say they're dealing with it.
Wondered if I were to pay using my credit card can I can claim a chargeback if the problem returns?
Really sorry for the long tread but I've had enough with this dealership. Unfortunately, the other Main dealer near me is also the same franchise as the current one.
Jaguar Dealers and my rights
A common occurrence on these cars is when a device is plugged into the OBD port and then removed without closing the session correctly it can leave one or more modules on, thus draining the battery in a day or so. The "cure" is to disconnect the negative battery lead for 15 seconds or so, then reconnect. An indoication that this condition exists is that the lamp in the hazard switch never goes out (it should go out after several minutes if the car's shutting down properly). if you see this, do the battery reset.
Another issue I've read about is the drainage holes on convertibles get blocked, leading to flooding in the area where the roof fold into, destroying the motors. There's a thread on here about that that you might search for.
Hope you can get to the bottom of the problem, and hope the dealer/JLR can sort things out for you. Sadly not all dealers are worthy of the brand, sounds like you've found one.
Another issue I've read about is the drainage holes on convertibles get blocked, leading to flooding in the area where the roof fold into, destroying the motors. There's a thread on here about that that you might search for.
Hope you can get to the bottom of the problem, and hope the dealer/JLR can sort things out for you. Sadly not all dealers are worthy of the brand, sounds like you've found one.
MY18 F-Type V8 R AWD in Glacier White
Lots of leather and toys, and loads of noise!
Lots of leather and toys, and loads of noise!
As scm says, plus have a look at the cable junction in the front right wheelarch which has a small plastic cover over it. It is not sealed and corrosion is not uncommon, leading to electrical issues.
There are several posts about it on the forum.
There are several posts about it on the forum.
Presuming you got your car from Jaguar Used Approved?
In which case why are you paying anything? The dealer should contact Jaguar Used Approved Warranty and crack on until resolved.
400 Sport AWD - MY18 - Black
Update!
Took my car to Harwood Jaguar last Tuesday to have the supposedly faulty cable replaced. I then get a call on Monday to say it's been done and it would cost £1123. I said I wanted some type of guarantee that if the error returns I would get a refund. Today I decide to go down there to speak directly with the manager and the technician. I again go through the reasons why I don't believe the issue to be the cable, and that I would want a guarantee from the manager. The technician and the manager were again adamant it was the cable. He then asks me to leave the car with them for a few hours so they can do some checks to make sure everything is OK(couldn't they have done this after replacing the cable). After waiting a few hours and no phone call I decided am going down there. Got to the dealer and while I was waiting outside the manager and the technician came out together and admitted the FAULT reappeared and they believe the fault is now pointing to either the roof motors or something electrical. They've ordered new motors.
I still don't think they're correct, but as long as it's covered under warranty, then I don't care. Also, JLR is now on the case as well.
Took my car to Harwood Jaguar last Tuesday to have the supposedly faulty cable replaced. I then get a call on Monday to say it's been done and it would cost £1123. I said I wanted some type of guarantee that if the error returns I would get a refund. Today I decide to go down there to speak directly with the manager and the technician. I again go through the reasons why I don't believe the issue to be the cable, and that I would want a guarantee from the manager. The technician and the manager were again adamant it was the cable. He then asks me to leave the car with them for a few hours so they can do some checks to make sure everything is OK(couldn't they have done this after replacing the cable). After waiting a few hours and no phone call I decided am going down there. Got to the dealer and while I was waiting outside the manager and the technician came out together and admitted the FAULT reappeared and they believe the fault is now pointing to either the roof motors or something electrical. They've ordered new motors.
I still don't think they're correct, but as long as it's covered under warranty, then I don't care. Also, JLR is now on the case as well.
I returned my 3 year old but new to me 2010 XKR to Harwoods Chichester after the EPB stopped working after 4 months. They diagnosed a wiring fault that would require the back axle to be dropped - a 6 hour job! Oh, and wiring wasn't covered under warranty. So I emailed the dealer princical explaining that I didn't mind it not being covered under warranty as the Sale of Goods Act would apply as a pre-existing condition when purchased. Faced with the choice of warranty or paying for it themselves they found that it was in fact covered by the warranty.
MY18 F-Type V8 R AWD in Glacier White
Lots of leather and toys, and loads of noise!
Lots of leather and toys, and loads of noise!
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- Posts: 58
- Joined: Fri Nov 29, 2019 10:08 pm
- Location: West Sussex
Ooh I'm getting worried.
Sorry to hijack the thread but my car is booked into Harwoods Chichester next week. dbanugo, is that where you went or was it Lewes? Mine is just for an annual service but having asked a couple of technical questions on the phone that the diary girl couldn't answer, she said she'd call me back. Two weeks on she hasn't got back to me yet. Not a good start. Harwoods Audi service department have utterly failed me over the past 5 years but I was hoping the Jaguar franchise might be different. Am I hoping for the impossible? I have a choice of using Harwoods or Arun in Pulborough (a Jaguar specialist).
Decisions decisions. Any thoughts?
Sorry to hijack the thread but my car is booked into Harwoods Chichester next week. dbanugo, is that where you went or was it Lewes? Mine is just for an annual service but having asked a couple of technical questions on the phone that the diary girl couldn't answer, she said she'd call me back. Two weeks on she hasn't got back to me yet. Not a good start. Harwoods Audi service department have utterly failed me over the past 5 years but I was hoping the Jaguar franchise might be different. Am I hoping for the impossible? I have a choice of using Harwoods or Arun in Pulborough (a Jaguar specialist).
Decisions decisions. Any thoughts?
Between toys
In fairness to Harwoods of Chichester, my incident was back in 2013 so may, or may not, be representative of how they are now.
And by coincidence, I bought a used XKR from Arun back in 2009, and had a couple of issues with it, the first was a dodgy passenger side mirror which they fixed on the spot, the second was a faulty adaptive cruise control module (£1000!) and they spent a week trying to diagnose anything but that module as the fault, before fixing it under the used car warranty. So I'd say, at that time, Arun knew their stuff.
And by coincidence, I bought a used XKR from Arun back in 2009, and had a couple of issues with it, the first was a dodgy passenger side mirror which they fixed on the spot, the second was a faulty adaptive cruise control module (£1000!) and they spent a week trying to diagnose anything but that module as the fault, before fixing it under the used car warranty. So I'd say, at that time, Arun knew their stuff.
MY18 F-Type V8 R AWD in Glacier White
Lots of leather and toys, and loads of noise!
Lots of leather and toys, and loads of noise!
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- Posts: 1229
- Joined: Sun Mar 13, 2016 6:07 pm
- Location: Chichester
I had my annual service done at Harwoods Chichester about a month ago. Also asked for the cross braces to be checked for corrosion and the girl on the server desk sent a pho from her phone to show everything was OK. I don't know if it's covid related, but there didn't seem to be many people about the showroom and the ones there appear to be doing long hours. I've only had servicing, so can't comment on anything else.
They now do the fixed price servicing for cars over 3 years old.
They now do the fixed price servicing for cars over 3 years old.
2019 SVR Coupe, Velocity Blue
Previous 2015 V6 340 Coupe IRR
Previous 2015 V6 340 Coupe IRR
I gave up with Chicester a couple of years ago, when they couldn't be bothered to call me back to book my car in for service even after 3 calls to them. Plus they b******d up my diff when changing the seals.
Moved to Matford in Exeter and their customer service and knowledge is second to none.
Moved to Matford in Exeter and their customer service and knowledge is second to none.
F-Type V6S convertible MY16
Glacier Pearlescent White
Red soft top
Red electric and heated sports seats
Black dash and door cards
Red belts
Flat bottom heated wheel
Glacier Pearlescent White
Red soft top
Red electric and heated sports seats
Black dash and door cards
Red belts
Flat bottom heated wheel
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