Jaguar Assist

Forum for Jaguar Customer Relations
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Chrissyg
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Re: Jaguar Assist

Post by Chrissyg » Thu Jul 30, 2020 11:23 am

I used Jaguar assist when my battery ran flat and I just couldn't get the key to work in the door handle barrel.. (sounds really silly, but the key just wouldn't turn, turns out pulling the door handle out as much as possible to maximise space to turn the key and protect the paint, isn't the way forwards..) I called them for advice and had someone on my driveway 10 minutes later, and the door open 5 mins after that! Top marks as far as I'm concerned.
Last edited by Chrissyg on Thu Jul 30, 2020 12:16 pm, edited 1 time in total.
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Dan_Veluwe
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Re: Jaguar Assist

Post by Dan_Veluwe » Thu Jul 30, 2020 11:29 am

@JamesOC__ I added a reference ; my response is not to your post, but to the one of Chickb.. ..HIS non existent experience.. ..sorry for the confusion.

-- after rereading my earlier post - Thu Jul 30, 2020 11:07 am - I rephrased it, sorry again ---


JamesOC wrote:
Thu Jul 30, 2020 10:29 am
I do think you are missing the point of my original post and the other perfectly valid response and have now hijacked the thread by projecting your non existent experience of Jaguar Assist. I am heartened to read a couple of much more positive experiences though, so thanks for those.
Last edited by Dan_Veluwe on Thu Jul 30, 2020 12:08 pm, edited 1 time in total.
FT jag ______ P300___UniAir ___4-cyl__ _300hp 400nm____ 8-) Ultra Bleu_[ 29 k]
FP jag ______25T____UniAir____4-cyl____250hp 365nm____ :P Loire Blue_[ 4.9 k]
AT BMW ___216i______________3-cyl____102hp 180nm____ :? Blue_2_____[ 40 k ]

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PhilB
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Re: Jaguar Assist

Post by PhilB » Thu Jul 30, 2020 11:48 am

I think this thread has gone off tangent somewhat.
I think it is perfectly valid to give experiences of other manufacturers services when comparing them to the OP's experience of Jag assist.
As the OP indeed did with BMW.
I also don't understand the connection with why someone sold their car?

Couple of things to bear in mind.
If Jag assist are busy you may get the "standard" AA service in lieu.
Experiences prior to the Covid situation may have been better and current times may mean less staff and longer delays etc.
From what I have seen on other forums, the experience of the real Jag Assist has been mostly very favourable with techs updating software on the drive etc etc.

Myer
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Re: Jaguar Assist

Post by Myer » Thu Jul 30, 2020 4:52 pm

"I said yes & the lady asked if they had given me an S class. I said no, its a C class, but wasn't bothered as it was only for a day. She said that's not acceptable & she would arrange for an S class to be delivered to my office which it was within an hour. What an unbelievable difference to your experience."

Sounds like utter BS to me.

my experience over the years of both Mercedes and BMW breakdown services have been varied to say the least. Jaguar Assist in no better or any worse overall. It purely depends on your location the time of day, weather etc...

My last Merc was an S 65 AMG and it broke down and was off the road for 3 days awaiting an injector, I was given an A class! I complained to MB UK Milton Keynes and they did absolutely nothing. Really she said a C class was unacceptable??? I seriously doubt that. (I am not however suggesting that you are a liar) :lol:

chicb
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Re: Jaguar Assist

Post by chicb » Thu Jul 30, 2020 5:14 pm

Pointless arguing, Dan & Myer know it all & who cares if you think its BS. Didn't realise you were there
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Dan_Veluwe
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Re: Jaguar Assist

Post by Dan_Veluwe » Thu Jul 30, 2020 5:21 pm

chicb wrote:
Thu Jul 30, 2020 5:14 pm
Pointless arguing, Dan & Myer know it all & who cares if you think its BS. Didn't realise you were there
You could hardly miss me with >900 posts... .. unless you want to.
Last edited by Dan_Veluwe on Thu Jul 30, 2020 5:41 pm, edited 1 time in total.
FT jag ______ P300___UniAir ___4-cyl__ _300hp 400nm____ 8-) Ultra Bleu_[ 29 k]
FP jag ______25T____UniAir____4-cyl____250hp 365nm____ :P Loire Blue_[ 4.9 k]
AT BMW ___216i______________3-cyl____102hp 180nm____ :? Blue_2_____[ 40 k ]

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PhilB
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Re: Jaguar Assist

Post by PhilB » Thu Jul 30, 2020 5:24 pm

Stop the personal digs or this gets locked.
Your choice.

Pete@Jaguar
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Re: Jaguar Assist

Post by Pete@Jaguar » Fri Jul 31, 2020 10:58 am

JamesOC wrote:
Wed Jul 29, 2020 6:34 pm
Hi

I wondered what is covered by Assist and are my expectations overly optimistic.

To avoid hitting on oncoming van on Sunday on the wrong side of the road I had to drive onto a verge and burst a tyre.

Calling Assist first reply was that I couldn’t travel in the breakdown truck and would have to make my own way home. Wait would be 2-3 hours.
AA later told me I would have been able to travel in their cab, but by then I’d arranged alternative transport for my passenger as it was late and after 4 hours he had missed the last train.
I was eventually offered a taxi as the recovery driver (not AA) had done his hours and would take my car to depot and deliver it first thing Monday.
After about 3 hours of calls to Assist over the next 2 days my car eventually arrived Tuesday evening, 48 hours after the incident. During these multiple calls I was given various promises and assurances re delivery, none of which happened nor was the promise of an update ever followed up.

Talking to friends who both have range rovers I am told this service is normal from LR Assist. My only other experience of competitor breakdown assist was BMW in February which worked like a well oiled machine and was light years away from my Jaguar experience.

I find this surprising, is my experience usual?

2nd, it is really unclear what is covered and what solutions are available , for example is a hire car ever offered? Or is it standard AA cover?

Thanks and sorry for the long post.
Good Morning,
I am sorry to learn of your comments.
Please can you arrange to PM me your 17-digit Vehicle Identification Number, your contact number and your address
Once I have received this information, I would be happy to contact Jaguar Assist for further details.
Thanks,
Becci – Jaguar UK

JamesOC
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Re: Jaguar Assist

Post by JamesOC » Sat Aug 01, 2020 9:37 am

Thanks Becci

Will do.
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