Service schedule and warranty

Forum for Jaguar Customer Relations
Derivative
Posts: 198
Joined: Sun Dec 18, 2016 9:36 am

Post by Derivative »

gasgas wrote: Wed Mar 25, 2020 9:04 am lets hope the dealer doesn't go bust, so at least you can get your car back.

They don't own the car, I do.
MY2018 R-Dynamic 340 coupe

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badger
Posts: 168
Joined: Wed Feb 26, 2020 4:15 pm
Location: nr bedford

Post by badger »

JurassicF wrote: Tue Mar 24, 2020 7:34 pm
badger wrote: Tue Mar 24, 2020 6:22 pm
badger wrote: Mon Mar 23, 2020 8:06 pm

which guy salmon was that? as i have my car in Maidstone at the moment going to be in all week. i know mot's will have a 3 month extension to 15 months so i would think warrantys will be the same.
well mine is stuck in guy salmon at Maidstone, but not all bad news as they gave me a demo car last Saturday, a lovely 19 plate 5.0 v8 R. :D shame i wont get to drive it much.
Lucky, maybe you can keep it for a few weeks before they reopen.
yep, spoke to them today and I wont be able to collect mine until the situation gets back to normal.
2015 polaris white s.
panoramic roof, black design pack, climate pack, parking pack ,heated performance seats, red belts, flat bottom steering wheel, 20'' tornado wheels, powered tailgate, black badges. (now sold)
simpleR
Posts: 2448
Joined: Tue Oct 31, 2017 11:56 am

Post by simpleR »

MOT - 6 month extension
https://www.bbc.co.uk/news/business-52036333

Thats one issue resolved.
400 Sport AWD - MY18 - Black, pano roof and thats about it 8-)
Derivative
Posts: 198
Joined: Sun Dec 18, 2016 9:36 am

Post by Derivative »

I emailed Jaguar and they've taken a very reasonable approach with regard to the warranty situation.
I can relax for now (albeit without the car).
MY2018 R-Dynamic 340 coupe
JurassicF
Posts: 847
Joined: Mon Jul 10, 2017 6:32 pm
Location: Sunny Dorset and Marbella

Post by JurassicF »

Received the standard email about Coronavirus from JLR yesterday.
It has a link to all the dealers and there opening status.

Well mine, Matford Exeter is showing as open for servicing.

No it's not!
F-Type V6S convertible MY16
Glacier Pearlescent White
Red soft top
Red electric and heated sports seats
Black dash and door cards
Red belts
Flat bottom heated wheel
apr1962
Posts: 188
Joined: Tue Mar 07, 2017 8:34 am

Post by apr1962 »

Matlock in Exeter MOT'd mine yesterday, but I am classed as a critical worker. They were the nearest dealer I could find open. My MOT was due beef the 30th March deadline so the 6 month extension didn't apply to me.
MY 2018 V8R AWD Convertible
Ammonite Grey / Black Leather
Modifications:
SVR Bonnet Vents
Flat Bottomed Steering Wheel
Jaguar Aluminium Paddles
JurassicF
Posts: 847
Joined: Mon Jul 10, 2017 6:32 pm
Location: Sunny Dorset and Marbella

Post by JurassicF »

Just had an email allowing me to book a June service from Matford Exeter, so hopefully they should be open by then.
F-Type V6S convertible MY16
Glacier Pearlescent White
Red soft top
Red electric and heated sports seats
Black dash and door cards
Red belts
Flat bottom heated wheel
KenC
Posts: 36
Joined: Thu Dec 13, 2018 8:42 pm
Location: North Kent

Post by KenC »

Booking my car in before lockdown has paid off as my car's first service was completed this morning as planned. I was fearful right up to yesterday that it would have been cancelled so am very relieved and happy.
2019 F-Type Coupe, P300 R Dynamic (Sold)
2016 Mini Countryman Cooper S All4.
2009 Ferrari 430 Scuderia.
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badger
Posts: 168
Joined: Wed Feb 26, 2020 4:15 pm
Location: nr bedford

Post by badger »

badger wrote: Wed Mar 25, 2020 5:10 pm
JurassicF wrote: Tue Mar 24, 2020 7:34 pm
badger wrote: Tue Mar 24, 2020 6:22 pm

well mine is stuck in guy salmon at Maidstone, but not all bad news as they gave me a demo car last Saturday, a lovely 19 plate 5.0 v8 R. :D shame i wont get to drive it much.
Lucky, maybe you can keep it for a few weeks before they reopen.
yep, spoke to them today and I wont be able to collect mine until the situation gets back to normal.
will be picking my car back up tomorrow after its been in dealers since 23rd of march, its been a long 7 weeks. will be going to detailers as soon as he can fit it in.
2015 polaris white s.
panoramic roof, black design pack, climate pack, parking pack ,heated performance seats, red belts, flat bottom steering wheel, 20'' tornado wheels, powered tailgate, black badges. (now sold)
simpleR
Posts: 2448
Joined: Tue Oct 31, 2017 11:56 am

Post by simpleR »

My 3rd service and 1st MOT next week has been moved back to 8th July. Have been told not to worry about warranty work or any issues arising because all covered.

Other than the car saying 0 miles to service I'm back at work and on the road everyday.
400 Sport AWD - MY18 - Black, pano roof and thats about it 8-)
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