Can't get it fixed!

Technical Advice, Faults and How-To Information.
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Chammers
Posts: 89
Joined: Sat Jan 14, 2017 2:48 pm

Post by Chammers »

My F-Type 400 sport which I have owned for 2 years from new and done just 7,700 miles has now been at my Jaguar dealership since 1st May with a solid misfiring fault. As of today they are no nearer to diagnosing the fault than the day it went in. Does anyone have any ideas as to what actions I can take as I have lost all faith in Jaguar............... :cry: :cry:
F-Type 400 Sport Coupe, Indus Silver, Panoramic roof, Climate pack2, front parking aid, rearview camera

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scm
Posts: 5032
Joined: Fri Aug 10, 2018 11:39 am
Location: Southampton, UK

Post by scm »

Probably injectors ....
MY18 F-Type V8 R AWD in Glacier White
Lots of leather and toys, and loads of noise!
Chammers
Posts: 89
Joined: Sat Jan 14, 2017 2:48 pm

Post by Chammers »

Thanks SCM, but I was thinking more along the lines of Jaguar or the dealer doing the decent thing and buying it back at a fair price!
F-Type 400 Sport Coupe, Indus Silver, Panoramic roof, Climate pack2, front parking aid, rearview camera
JurassicF
Posts: 847
Joined: Mon Jul 10, 2017 6:32 pm
Location: Sunny Dorset and Marbella

Post by JurassicF »

I cannot believe in 1 month they haven't changed all the injectors and got it sorted?
I feel for you, everyone's worst nightmare.
Sets alarm bells off as my warranty is due to expire in 2 months🤔
F-Type V6S convertible MY16
Glacier Pearlescent White
Red soft top
Red electric and heated sports seats
Black dash and door cards
Red belts
Flat bottom heated wheel
JurassicF
Posts: 847
Joined: Mon Jul 10, 2017 6:32 pm
Location: Sunny Dorset and Marbella

Post by JurassicF »

Can you demand they get a Jaguar technician out from the factory?
Have you spoken to Jaguar CRC?
F-Type V6S convertible MY16
Glacier Pearlescent White
Red soft top
Red electric and heated sports seats
Black dash and door cards
Red belts
Flat bottom heated wheel
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Tel
Posts: 2383
Joined: Sat Apr 19, 2014 7:26 pm
Location: Deepest, Darkest, Darzet.

Post by Tel »

What error codes are being shown on the diagnostics?
2016MY V8R IRR
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R3NSU
Posts: 5
Joined: Fri Jun 23, 2017 1:39 pm

Post by R3NSU »

Hello Tel,
Sometimes I wonder Jaguar dealership interest in sorting out any significant problems or want to do the service only.
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scm
Posts: 5032
Joined: Fri Aug 10, 2018 11:39 am
Location: Southampton, UK

Post by scm »

If the computer doesn't tell them what to do they seem a bit lost. I was without my car for 4 days while the dealer replaced the telematics unit to "fix" a problem that turned out to be caused by an incompatible phone (the remote app wouldn't connect to the car). Poor diagnostic abilities, some techs.
MY18 F-Type V8 R AWD in Glacier White
Lots of leather and toys, and loads of noise!
chicb
Posts: 316
Joined: Wed Jun 21, 2017 7:25 pm

Post by chicb »

You should be phoning twice a day or going in. They have not been working on it for a month, that's for sure. Its probably lying there, being looked at when they have a few minutes to spare. Make a nuisance of yourself, contact dealer principal, service manager, anyone. Contact Jaguar as well. Threaten them with going to the press or watchdog. Go into the showroom & create a fuss as potential customers will run a mile.
Too many people just accept what they say at face value
F type convertible, (gone)
Range Rover Sport,
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daytona650
Posts: 526
Joined: Sat Mar 29, 2014 6:47 am

Post by daytona650 »

chicb wrote: Mon Jun 03, 2019 9:48 am You should be phoning twice a day or going in. They have not been working on it for a month, that's for sure. Its probably lying there, being looked at when they have a few minutes to spare. Make a nuisance of yourself, contact dealer principal, service manager, anyone. Contact Jaguar as well. Threaten them with going to the press or watchdog. Go into the showroom & create a fuss as potential customers will run a mile.
Too many people just accept what they say at face value
Exactly this. I had big problems with mine a few years ago and kicked off about it - then got fixed.

It is their responsibility. You should also be demanding an F-Type as your 'loan' car while it's being fixed too and then extended guarantees that the fix will be covered for a while after your warranty runs out.

Also push Jaguar customer services hard and be a PITA.

Its the only way.
2013 V6S Convertible - Salsa Red, Performance Seats, 20" Wheels, Climate Pack.
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