Door won't open - Dealer wants £180 just to investigate.

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Tedster
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Joined: Fri May 17, 2019 9:35 am

Door won't open - Dealer wants £180 just to investigate.

Post by Tedster » Fri May 17, 2019 9:41 am

Hi all.

I've got a problem with the passenger door on my 2014 F Type.

Searching here suggests it's not an unknown issue yet my dealer claims they've never encountered it and want £180 to investigate.

I can't ever recall paying for investigation time before. It's annoyed me somewhat.

Can anyone recommend an independent in Gloucestershire or Bristol that could sort it instead?


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cj10jeeper
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Joined: Sat Apr 15, 2017 8:37 pm

Re: Door won't open - Dealer wants £180 just to investigate.

Post by cj10jeeper » Fri May 17, 2019 9:57 am

It’s been standard at dealers for years once outside of warranty
Otherwise everyone would go to a dealer have an issue diagnosed and then go fix it themselves or another garage


Tedster
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Joined: Fri May 17, 2019 9:35 am

Re: Door won't open - Dealer wants £180 just to investigate.

Post by Tedster » Fri May 17, 2019 10:03 am

And if it takes 10 mins to find the problem they won't charge me? :-)

I usually just book cars in, they fix them and charge me. Not been told this before.


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cj10jeeper
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Re: Door won't open - Dealer wants £180 just to investigate.

Post by cj10jeeper » Fri May 17, 2019 10:39 am

I empathise with the situation, but of course you pay. It’s the time to book, use systems, their skill, not do other paying work, etc.
If you booked in for a service at £200 and the dealer said we struggled and it took longer so it’s £100 more, would you be happy?


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scm
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Location: Southampton, UK

Re: Door won't open - Dealer wants £180 just to investigate.

Post by scm » Fri May 17, 2019 11:20 am

Find a decent independent - you won't pay for glossy premises but you might get much better service.
MY18 F-Type V8 R AWD in Glacier White
Lots of leather and toys, and loads of noise!


philmayfield
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Joined: Wed Jun 08, 2016 5:37 pm

Re: Door won't open - Dealer wants £180 just to investigate.

Post by philmayfield » Fri May 17, 2019 12:21 pm

Never use a main dealer unless you have a warranty.


Tedster
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Joined: Fri May 17, 2019 9:35 am

Re: Door won't open - Dealer wants £180 just to investigate.

Post by Tedster » Sun May 19, 2019 1:03 pm

Going to whip the door card off and have a look myself.


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cj10jeeper
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Re: Door won't open - Dealer wants £180 just to investigate.

Post by cj10jeeper » Sun May 19, 2019 1:56 pm

Tedster wrote:
Sun May 19, 2019 1:03 pm
Going to whip the door card off and have a look myself.
Much more like it. Nothing to lose, but an hour of your time working out how to remove the door card and check all is connected


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steviegtr
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Joined: Fri Mar 15, 2019 10:52 pm
Location: Leeds

Re: Door won't open - Dealer wants £180 just to investigate.

Post by steviegtr » Sun May 19, 2019 2:46 pm

Just a snippet. I bought a set of door card removal tools from local car diy shop. Makes removal without breaking clips so much easier.
2017 f type 5.0 R AWD Pearl white Cabriolet
Sports seat 14way. Powerfold mirrors, Keyless. Hp Brakes, Split rims,
Heated screen.


Tedster
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Joined: Fri May 17, 2019 9:35 am

Re: Door won't open - Dealer wants £180 just to investigate.

Post by Tedster » Tue May 21, 2019 3:30 pm

Doh.

Can't get the door card off because I can't open the door.


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