My understanding is that online purchases are entitled to a full refund, but I’m not a UK lawyer, so happy to be corrected by a qualified professionalpaddy1000111 wrote: ↑Sat Mar 09, 2024 10:57 pmUnfortunately the ccl rights mean a seller can issue you a credit note which is BS I thinkcj10jeeper wrote: ↑Sat Mar 09, 2024 8:48 pmThe refund policy is crazy, but doesn’t change the rights under CCL to return items. Perhaps need to pay shipping, assuming of course you didn’t buy weeks ago.RPSN wrote: ↑Sat Mar 09, 2024 8:24 pm I think you’re making the right decision there!
I was going to ask why don’t you return the Anti-Gravity battery for a refund as you’ve paid a wedge for it (approx £1,000)? If you bought it from 'Antigravity Batteries uk' I can now see why as this is their ‘Returns’ policy..... https://www.antigravitybatteries-uk.co.uk/returns.html
Hope you can sort something out.
Their is what Money UK says:
Online Purchases
When you shop online, you have a 14-day grace period to change your mind after receiving the item. This is enshrined in law under the Consumer Contracts Regulations. Once you’ve changed your mind, you then have a further 14 days to return the item.
It doesn’t matter why you’ve changed your mind. These distance-selling regulations apply to all purchases where you’ve bought the item away from the seller’s premises. That includes purchases made online, by postal order, over the phone and through TV shopping channels.
However, there are a few exceptions to this rule. You won’t be entitled to return the following types of items:
Those that have been made to your specifications or personalised
Those that are perishable (like flowers or fresh food)
Those that were sealed on delivery but have now been opened (such as DVDs or computer games)
Those that date quickly, such as newspapers, magazines or periodicals
Anything based on betting, gaming or lotteries
Events tickets
Digital goods (such as music downloads).
Of course, if an item bought online turns out to be faulty, then you’re protected by the same rights that apply to purchases made in person. The retailer must also cover the cost of return.
EDIT - I think the point of returns may now be somewhat academic as returning to the original post it's clear the battery was purchased at the latest on 25th February. likely several days earlier, given it's been delivered by that date.
I'd still send an email today (Sunday) notifying of the intention to return if the battery was received on the 25th as that's exactly 14 days.